Firehouse Grill - West Somerset

This restaurant does not accept reservations, which is unusual given the current COVID-19 restrictions. Customers are required to wait outside until a table becomes available. During peak hours (5-7pm), tables are spaced out and some remain empty to maintain social distancing. Masks and sanitizer are provided. The portions are on the smaller side, preventing guests from overindulging. The staff is friendly, helpful, and talkative. The chicken burger is of good quality, although the bun may be a bit too large for the chicken. There are options for children's meals, with portions suitable for 10-year-olds.

We entered the restaurant and were greeted by very friendly staff who led us to our table. Everything was very clean and they were conscious of Covid guidelines. Sophie was pleasant and helpful, taking our drink order while we looked at the menu. We decided on a rack of ribs and two sides to share, which was no problem. The ribs were delicious, especially with BBQ sauce, and the corn cobs cooked on an open fire grill were also very tasty. The portion size was generous and even left enough for leftovers which they packed up for us. The meal was so good that we returned a second time and tried the chicken with a half rack of ribs and different sides. The meal was just as good as the first time, with fantastic service.

We went to this restaurant for lunch with some hesitation after reading the reviews on this page. Fortunately, we had a great experience. The staff was very friendly (they gave my son a balloon just because he was admiring their balloon displays and asked him about his holiday) and the food was delicious. The portion sizes were generous (which we appreciate as big eaters) and the children's meals were a good value. I only wish there was an option for grilled chicken on the kids' menu instead of just chicken nuggets, but we ended up ordering from the reasonably priced Junior menu for our one-year-old instead. There was a small error on the bill, but they quickly corrected it without making us feel uncomfortable. I would recommend this restaurant for a great value and tasty family meal.

Visited this place as part of a Butlin’s holiday and all I can say is I am bitterly disappointed. As the only restaurant that is open in Butlin’s Minehead for a sit-down meal during COVID, you would expect at least a friendly hello and accommodating staff. The food was not as described, small portions and came out cold. When we complained to the waitress about ‘salsa’ on a salmon (that may I add, was just peppers and sweetcorn) she said “9/10 people ask what the salsa is” and did said sorry sarcastically. Then tried to call over the manager in the middle of our meal. Not only this, the food is edible at best- enough to sustain you that’s about it. One of our party spoke to the manager and said “you should’ve asked about what the meal contained when you ordered it” even though the menu seemed descriptive enough. When our table member tried to explain that she was allergic to the peppers that were in the food and not on the menu, the manager was passive aggressive and explained how it was her fault for ordering it. To add, a few tables were not cleared and cleaned even though we were the last to leave the restaurant. The manager also said that he did not care if we were to leave a bad trip advisor review, after YELLING at us after we complained.

Absolutely great service, wait to get in and for food but was made aware. Server was very good and accommodating and also engaging with the family. Highly recommend. Doubles on spirits only £1.80 extra. Chicken is great, kids meals great value.