A&w - West Sacramento

My visit to the A&W was good no issues other than the car bonk pole was kinda messed up so it slightly clanked on the top of my large van, food was good and loved all the options Thank you!

Worst fast food experience I've ever had. Not going to get into it but one good example is they tried to charge 5.49 for fries even tho the board clearly states 3.99. Then they lied to my face saying they personally changed the drive thru price to 5.49.There was about 5 examples this bad in one visit. Wrong food, lied about not having a daily special, rude service, crackhead manager... just go to the old Hefty Burger around the corner (now Capitol Gyros)

Horrendous wait time! The reviews below me are no joke. Their advertised (spicy) chicken sandwich took a little more than 30 minutes for three. At the window, they told us it would take about 8 minutes and to park in the lot up front and our order will be right out. Most others also impatiently waited for their orders in their cars. There was this lady going in and out the restaurant, using chair as a barrier to keep the front door open and asking every one what was their order. And the burger itself wasn 't even great either. It would have made sense if it was good and tasty and all the wait would 've been worthwhile. It 's like they are saving the food for others by barely giving you anything coleslaw in a tiny round box, mac 'n ' cheese a scoopful, the soda 8/10th of a cup, and the fries as if they were handpicked and counted, not to exceed a certain limit. Don 't go here if you don 't have time to spare. Their stuff is expensive for no reason and they 'll make you wait to the point where you 'll actually get irrirated and frustrated and would want to leave. Fast food supposed to be fast, in and out quickly. Order ahead if it allows and go for a pickup and hope that they will hand it out to you in an efficient manner. We understand these are tough and challenging times, but there has to be some expectations that need to be met to serve the customers ' needs and wants, so they are leaving satisfied and happy. This is the totally opposite.

Describing this restaurant as chaotic would be charitable. The kitchen staff runs around shouting at each other. Just trying to get their attention is more work than you can imagine. The menu doesn't have full prices listed. I paid $13.51 for two tiny pics of chicken, mash potatoes a drink. $3,49 for a little container of slaw. Avoid this place if you can.

Just had a bizarre experience here. I stopped in around 4PM on a Sunday, and stepped inside. The place was mostly empty save for a couple folks at one table. However I did sense that there were a few cars in the drive-thru lane. I also noticed right away that this is a combination A&W/KFC outlet. After a moment, a compromised staffer came out to the counter, ostensibly to take my order. The staffer was in KFC garb. I ordered one of the A&W burger combo meals. The staffer stared at the keyboard/register unit wordlessly, and kept staring. I backed away. It was at this time that I noticed that half of the dining area was roped off, blocking access to the soda dispenser. I looked back and noticed that the staffer had abandoned the cash register. I thought I heard voices from back in the kitchen area but I couldn't be sure. Sensing disaster, I walked out the door and left.