Chipotle Mexican Grill

One of the workers was working so hard she was struggling to make up for the lack of communication and effort. The lettuce was not fresh. The food portions were not being refilled. The napkin and drink station was a mess, (I cleaned it for them) the napkins weren’t refilled. The sugar was wet and pretty much useless. The bathroom was dirty as well. I know it can be better..

I used to drive out of my way to come to this chipotle the food is always good and the staff used to be friendly. Tonight the place was an utter mess. I asked the cashier for napkins because they were out near the drink machines. She proceeds to hand me the whole napkin package and told me to rake what I need and bring the rest over to where the drink machines are. I don’t work here….the staff is in serious need of a refresher course

I just opened my SALAD I ordered through Uber eats. Almost no lettuce in it. Quality is unreliable. Should find new management.

Why would you guys send me a bowl , with no RICE !!! Yes I wanted a veggie bowl but all I’m eating is literally toppings !! I’m eating lettuce , cheese avocado, sour cream, fajita veggies all mixed up in one !!! I’ve been starving at work all day and my food gets delivered and this is what I have ! Now I have to starve until I’m off just to come get a refund or a fixed plate then I have a dinner date set up tonight so what’s the point of fixing it ??? Wow !! And then with all the juices my bag was ripped upon arrival !!!! Wow !

I haven’t even eaten my food, this review is not about the food but about the experience I had. We went in and there was visible tension within the staff, and the gentleman he wasn’t wearing a name tag that served us when we first walked in was incredibly rude, not only to myself but to the staff. So much attitude, and then when my friend went to order his he asked for a burrito and got a bowl. We don’t like confrontation and we understand, especially during the holidays, how stressful it can be, so we let it slide and he settled for the bowl not wanting to be a bother. We get to the end, the cashier who I could barely hear, I thought she asked if we were together and so I said yes. She only rang up one item, his, and I wasn’t paying attention definitely my fault there and didn’t see she only put one meal in the bag. We left, already annoyed with the whole experience, and got to the car to realize we only had one meal. I completely understand I should’ve been paying attention to make sure she put both in the bag initially, but she let me walk out without my food, and didnt try to stop me to tell me I still needed to pay for mine. I had to go back and the gentleman that took care of us initially walked up to us and asked what was wrong, and I told him we weren’t charged for my food and that it wasn’t put in the bag. I went up to pay for mine, and the woman looked at me and said “I asked you if it was one meal”.. understand it could be a miscommunication, but my friend and I fought over who would pay, which implied we were together, and again she let me walk out without my food. On top of that, there was another customer who came in after us who also went through the same thing and had to get back in line to re-order I’m assuming they left the place and had to drive back, so the employees didn’t save the food when no one claimed it , except they were charged, just never received the food. I hate leaving reviews, I’ve worked retail and again understand the frustrations, but the treatment was unlike any other I’ve ever received. I will not be returning to this location.