El Jimador - West Knoxville

The last few times we have ordered food to go and it has just been ok. We went to the restaurant this evening— no happy hour anymore. Once waiter brought food, he never came back to check on anything. We had to ask for the ticket. Stood at register for 10 minutes to be cashed out. Serve staff seemed indifferent to customers- not very friendly at all. Won’t go back here.

If you want Good mexican food then this is the place to go to,we tried many places but this one and the other one in madinsonville,are the best peroid

We have been going here at least once a month for three years. We typically arrive at 4:00PM for happy hour and enjoy the half price Margaritas which are excellent. We typically order the Fajitas for two. The food is still good, but the service has declined, and happy hour is gone. Everything is full price. In fact, they have now added a $1 up charge per person. The waiters did not check on us once after the food arrived. We have been overcharged for the chicken fajitas the last four times in a row. The atmosphere is no longer fun and it's like the staff just couldn't care less about the service. This place has lost a lot of business and the dining room was nearly empty. It's sad really, that our go-to place has gone downhill. We will be looking for another restaurant to relax and eat after today.

Last night I had one of my worst dining experiences in a long time. My friend and I should have left after trying to wash our hands prior to dinner. The bathroom was filthy, exceedingly smelly, and there were no paper towels to be had. My order was prepared improperly twice, the first time by including to ingredients I am allergic to, and the second time because the food was undercooked and contained at least a quarter of a cup of orange grease. I ordered the quesadilla, by the way. The server who took our drink order was very nice. However, the rest of the staff either rude or exceedingly negligent. By the time I got my plate I had filled up on chips and did not relish the thought of waiting for them to cook it again three times. When I tried to send my food back for good, I was told, Well, you will still have to pay for it. Would you like it to go? Other little things, like having to get my own napkins and physically to the bar to reorder my extra limes, were minor annoyances. I usually have a three strikes, you 're out rule, but I have to admit that I have visited El Jimador at least seven or eight times. The multiple visits were mostly for business meetings or convenient location between friend 's house and mine. The service always leaves much to be desired, and the food is sometimes okay, but doesn 't really leave much to write home about. My last visit left me ill. So, I 'm calling it quitsies.

We have passed by this Restaurant many times on Our way to Cades Cove and talked about stopping, on Our last trip to the Cove, we finally stopped and glad we did. Quick service by Friendly Staff Member, Good food at reasonable prices. We will be back soon.