Ichiro Hibachi Sushi - West Hartford

I’m not typically one to write reviews but I had to share my honest experience which was . I was seated perfectly fine and so far service was nice until I started receiving our orders. The soup was lukewarm-cold and just looked like old broth and tasteless when we received it. The Sake was lukewarm-cold as well and when we sent it back for another one, we got the same one but it was microwaved instead which completely altered and ruined the taste. We ordered sushi which was strangely chewy and tasted inedible. Next we received our hibachi meal, it had somewhat good portions, maybe couldve been less but it was okay. On the other hand the meal was drenched in sauce or oil or whatever it was and it completely threw me off and I immediately knew my stomach would be ruined. Not only that but our meat was raw!!!!!! We did ask for medium rare but it shouldn’t be that hard to cook it that way with no red. Not only that but when we sent out food back, with no intention to eat anything else, we got our food back but without the meat which is considered cross contamination. The customer service was awful as well. We tried to be nice when confronting them about it but the manager made it hard. We asked to pay for 2 items only yet instead were insisted on given a discount which is unfair to pay for inedible food. I ended up paying around 40-50$ just for sushi, a drink, and sake that wasnt even good. The manager/owner was kind of stingy and stubborn as well with his response to other reviews!! Honestly I dont know how this restaurant isn’t shut down yet, it’s completely disturbing. On the bright there was one understanding worker other than that I wouldn’t recommend this place if my life depended on it. ???

Greetings were nice, ladies friendly.. we sat in a booth, and the server asked if we were ready to order when we weren't given a menu?!,! Lol, and then she came back to take the order with out giving us a chance to look at the menu. But anyways- food was over cooked tea was in a 16oz cup glass.. whatever you want to call it, the pineapple rice was hard and crunchy ? sushi ? was better but not great- as we had not finished our dinner she was already giving us the bill!! I mean, if I wanted fast food, I would have had a better meal and experience at McDonald's or wendys... to end this not a pleasant experience it was so disappointed especially the crazy price ?.

Hibachi chef was great and kept us entertained. Very lively and entertaining night with surrounding parties. Food was great and dinner portions are HUGE. Servers were attentive and friendly. not sure if this is only hibachi, but there is a 20% service fee that is charged AUTOMATICALLY to your bill. We were told this AFTER we got the check.

We went for lunch for my shorties birthday and we were all very happy with this place. First time coming as our regular place was closed. This location was worth it! My spicy tuna was solid, but my little dudes tuna avacado roll was fantastic! I got the veggie hibachi and was it was great needless to say had left overs for dinner. My daughter had the steak which was cooked right and was good meat, my older son had the chicken which was also good. Very impressed and satisfied.

While a great atmosphere and decent and attentive service, the food at Ichiro was less than I expected. The sashimi was fresh enough but the Spiderman Roll came with soft shell crab that was clearly not the freshest. It was not particularly good. I informed the staff and hopefully they will improve QC in the kitchen. For the price, I would expect higher quality food and taste profiles.