Jimmy John's - West Dundee

Absolutely terrible phone etiquette answered the phone, Hello. I had to ask if I was calling Jimmy Johns. Placed my order and silence…not even a simple,Thank you.

Always mess up my order for delivery. I get charged for putting on extra meat to a sandwich and they don't even put it on. Seriously not coming back to this location.

I recently Went to this location sometime this Month and it was my first time at a jimmy johns and my sandwich was made by an employee named Sergio. He made it extremely fast and tasted amazing, I will definitely be back to try again and hope every employee is the same as him, all working professionally.

Our order was all sorts of wrong. One of the sandwiches ordered displays cheese in it, hence the price, but it came without cheese. One was a sandwich, that came in as a wrap. When I got there to pick up, three people ghosted me as I wasn’t there. Online it said no delivery available, but the delivery driver left as I was in store to pick up?! Not sure how this location is still in business.

Sandwiches didn't have lettuce and tomato like it used to have.