Buffalo Wild Wings - West Des Moines

They were short on help it took them awhile to get me my food one of the cooks burnt it the first time and they had to make me a fresh batch of food They didn't serve me the overcooked batch but thats what my waitress told me. it took them so long to bring me my food they were nice and gave me my meal for free. I appreciated that.

This was by far the best Buffalo Wild Wings I've been too. Excellent food and great service. Thanks to the server Tobias on May 23 2022 7pm-8pm We both enjoyed being there. You were literally the only employee we saw that night actually working. The rest with few exceptions were sitting around playing on their phones. This will be our go to Buffalo Wild Wings from mow on. It's much better than the other one in Des Moines we went to twice. We got our food in about 14minutes and it was correct and delicious.

Picked up my food.. wings were old. I showed him and the worked said ?Oh God, yes let me get you new wings?. Came back 1 minute later and I check the food SAME WINGS. I said ?those are the same wings.. just with more sauce added?.. I pulled one apart and felt with my finger COLD and HARD. He had nothing to say but looked more in shock I called them out for reserving my the same batch. Like come on.. I ordered 50+ dollars worth of food and give this company good service and tips. Thank god I decided to wait and tip this time until after I checked my food. I said no but I want a refund I won?t pay for old food.. he then said he couldn?t give me a refund then but took down my information and I would see in 3-5 business day.. BUT HAD NOTHING TO GIVE ME AS CONFIRMATION!! Sketchy if you as me.. any other refund I?ve ever gotten was on spot or had proof of pending refund. This location use to be great.. I would blame the workers but at this point it?s on the manager. If the team doesn?t respect your authority and guest they shouldn?t be there. Or the manager doesn?t care and shouldn?t be in management.

Got seated immediately. Our server was very pleasant and had a smile. Orders were taken and served. My only issue was that our food did not come out at the same time and initially brought my wife's order out wrong. I was nearly 1/2 done with my burger before my wife's salad and chicken tenders were brought out. Server said she was sorry for the mix up but she didn't bring out the food to others brought them out.

I once gave this establishment 5 stars. Forgot that review.... This place has gone down hill. You wait and wait for a beer while the bartender just stands there. You hear excuses for the delay and your food will come out late and never together. Sad. Hit up the grocery store for chick strips, sauce and drink. You'll save money, time and have a decent meal. No excuses there.