Dundas Arms - West Berkshire

I went with my family to celebrate my daughter 's birthday for Sunday lunch. To put it simply the service was a set of disinterested errors whilst the food was good. Without the quality of food this would have been a one star review. This was simply a series of service errors from wrong drinks supplied to undercooked roast beef to surly short answers we 've run out of Worcester Sauce to dessert orders forgotten to no additional drinks offered and finally taking so long that we were at one point were going to leave without the desserts. We came in at 1:00 pm and left at about 3:45 pm and not through choice. At one point when they realised after we had asked several times after 40 minutes that the desserts hadn 't been ordered we requested again several times for the bill to come with the dessert and that didn 't happen. One of the desserts was missed with the order but we 'd given up by that time. At the prices we paid I expected some attentive service but there was little interest from the waiting staff. This is very disappointing and doesn 't do much to enhance the restaurants reputation. I asked them to get the General Manager so that he was made aware of how poor this had been. To give him his due he took the dessert cost off the menu but sadly his arithmetic was £5 short of dessert charges. I had a conversation with him and he realises that this really isn 't working as it should he 's only been there 2 months and has promised that it won 't be like that in future. I 'm not sure if that matters too much to me as I 'm not sure I want to go back!

5 stars without a doubt. Liam the new Gov’ner (with an Ivy Michelin background) and Sam the brilliant new Head Chef are clearly making their mark have great plans for the next six months. Yes the rooms bar need a paint touch up but wow what a location and ambitious team. In summary amazing food location with super friendly staff. We will be back in the summer!

Visited on Sunday for a late lunch booked online and no issues upon arrival. We were directed towards the garden, and sat on a bench next to the canal. First off, the garden is absolutely idyllic, and tables well spaced... My only issue was being pestered by the ducks for food!Ordered food and drinks online, and like others have mentioned, paid the obligatory service fee. Felt this was a little cheeky, but by the end of our meal, it was well earned.Drinks turned up promptly, with a range of sauces and pre packed cutlery in a little carry box. This was quickly followed by our starters, which were really nice. I’d recommend the squid rings for sure!Empty plates were cleared soon thereafter and the mains were with us c.5 minutes later I had the burger, and I have to say, it was one of the best burgers I have had in a long while. Cooked to perfection, and the perfect size!All in all, we were really impressed by the Dundas Arms. Setting is pristine, our server was on the ball, and the food was simply excellent. These factors combined make it 5 stars, IMO. We’ll be back for sure!

Only stopped for drinks but what a great setting and every effort to meet the requirements of the current pandemic. Service was good, fast, efficient and most of all friendly I will certainly revisit

Only had drinks here on the terrace on a hot day. The staff were professional and the location is first class. Very pleasant.