The Chocolate Factory - West Bend

Me and my 13-year-old son visited this restaurant on Saturday, 23. April 2022, at 2 a.m. for lunch, the weather was excellent on this day, 78 degrees, so we thought we would try this great ice cream shop and restaurant. When we arrived, there was a beautiful outdoor dining terrace with light where people enjoy their lunch. On entering the restaurant inside there were families who enjoy their lunch in the restaurant where there are plenty of seats. Some people ordered and sat at comfortable stands, and some people ordered their lunch on their work lunch break, which came in and picked up their lunch. Everyone was friendly and respectful. What a wonderful little place, If I had given this restaurant a 10 or 20 stars, I would have, because for me it definitely had a beautiful wow effect!!!! This was a cheerful, bright, decorated in super cute decor, I loved the colors of water and yellow that made me feel happy, something reminded me of my youth that was a good and happy time. When you enter the inner dining area, go past a very nice outdoor dining area, like a beautiful terrace with light. Once in the restaurant you will find beautiful stands, tables and comfortable chairs, with illuminated lanterns on the ceiling and the ceiling itself has a tin ceiling that was super neat. It was a whimsical, old-fashioned but modern day flair, it was just beautiful!!!! There are also canvas art of food throughout the restaurant, which also reminded me of the older days, but again with a modern day flair. This is an excellent restaurant, very friendly, helpful and great customer service. A lady I think was the manager, helped us select the ice cream buttons size and matching 2 different flavors together. There was a very nice young man who helped us with our order of 2 ice combs to ask us if the amount of ice was perfect for us and it was. These cones were double pots on dipped chocolate, candy sprinkled, chocolate chip at the edge of the cones, which with a beautiful plastic cone under your cones to catch pieces of chocolate chips and sprinkles and even ice, which was very nice to have, my first time to have something nice, keep you from drop ice cream, and the price was excellent, for 2 $8, we paid. they were beautiful cone's, we loved it!!!! : We also got 2 sublike roasted rolls, with larger than usual Frank Hot Dogs, I think they were even bigger than ballpark Frank's, with real chili on them, the price for 2, was just $16. and they were absolutely beautiful and delicious, we loved it!!!! The lady who seemed like a manager called our number and she had a big smile when I wrapped her on a tray in a paper on a hot dog basket, I was pleasantly surprised and said, oh wow, these are nice and the lady who served us who seemed like a manager, said yes that you, enjoy, smile with such enthusiasm and very friendly customer service, and the warm welcome made me happy. The soda machine was super clean, we saw the lady clean around the restaurant as we ate. Another girl put napkins in the napkins despensers, which are at every table for your convenience. In the restaurant and outdoor there are at least 3 very beautiful garbage containers. It was very clean throughout the restaurant, bathroom area, inside dining room area and outdoor dining area. It was an exciting experience for me and my 13-year-old son, who is autistic, all in the restaurant treats us with great respect and I can't wait to come back to another ice cone, maybe even today, this is now one of our favorite places in Wisconsin, we absolutely LOVED IT!!!!!

Ice was fantastic. We haven't eaten here today, but we have countless times in the past. Everything was always amazing

Great subs and I love the ice! The restaurant was clean and the tables were washed after each use. The staff is always friendly. You have shown a great work of art by the children in Decorah Primary School. Stop by and check them. Great food, ice cream and a friendly staff!

Teeny-Buper literally stood over us when he threw us out with the food at 9:00. It was cold and windy, but he didn't worry at all. We laughed from inside. I've never been treated like that before. While her food is delicious, I'm not sure I'm going back. UPDATE: The owner contacted me and we discussed the situation. He agreed that we would never have thrown away as we were. The real policy has been explained to me. Hopefully the child learns a lesson in customer service.

Everyone was very polite and super nice. They were very good at sanitation and had selective separated seating inside which was good and outside seating as well. The warm sub sandwiches were delicious, I was so happy since they had chipotle mayo too. They were also super awesome in letting me get a small side (miscellaneous charge) of mac&cheese for my toddler. Their featured pumkin ice cream yum!