Bagel Factory - West Babylon

This is one of my favorite bagel spots on the island. Their fries are also delicious.

I had a great experience at this restaurant while visiting Long Island. I ordered a dozen regular, sesame, and everything bagels with a container of cream cheese for only $10 - such a great deal! The bagels and cream cheese were all delicious. Despite it being busy, the staff was very efficient and attentive. I can't wait to go back and try some of the other menu items, such as sandwiches, wraps, omelets, and unique cream cheese flavors.

The restaurant was extremely crowded, and unfortunately, there were no clear signs indicating how to order or where to pay. As a first-time visitor, it was difficult to figure out if there was a line for the cashier or for picking up orders. I had never tried bagels before and was eager to do so, but there wasn't any time for questions as everything seemed rushed. This setup may work well for regular customers who already know the drill, but newcomers or tourists would benefit from clearer signage and instructions on where and how to order.

Great food, but due to cream cheese deficiency in America, they do not make all the custom flavors they use.

I went to this restaurant yesterday and spent over $30 on breakfast for three people, which I don't mind if everything is good. I ordered a toasted sesame bagel with cream cheese and well-done bacon. When I got home, the bagel was fine but they gave me jelly instead of the cream cheese. I don't eat jelly, so it was disappointing to not get what I wanted after paying good money for it. This wasn't the first time our order was wrong when we went there, so I'm done with this place.