Kfc - Wentzville

Was not there in a year or two because I stopped going for the usual waiting time. decided to give them a try last night, and it was probably a 3 minute visit between to the thru loudspeaker and leave with my food

Terrible customer service. We arrived 20 min before closing. And they said they would only offer us the last 4 pieces of chicken they had. They still had 20 min before closing and didn’t want to mess up the kitchen and do their job! I’m pretty sure they have to work until closing at 8 pm and then focus on cleaning the kitchen. But instead they clean and not serve the customers before closing time. Very poor service for sure. I even asked if they would drop some fresh chicken and her reply was “it takes 25 min to cook chicken” ? LAZY LAZY WORKERS IS ALL I CAN SAY

Ordered the 8 piece regular and it was greasy and unappetizing. For $18, included tax, one would think it would be edible. We won't order again from KFC

Come on, you can do better. The place was not busy. I was the only customer in the drive through. Apparently they were getting ready to close because they don't have staff. I tried to order just 5 chicken strips and a unsweet iced tea. This became an ordeal for the person taking the order. Apparently, this means that they must do it A la carte 2.09 per strip yes expensive, especially when the 5 piece combo is $8.29), but she couldn't remember that I asked for 5 pieces, and told me the total was going to be over $16 for the drink and 6 pieces. So what she had done was not done the A la Carte at all, she charged me for the 8 piece chicken and a drink. So, I said, just give me the 5 piece combo and I will go from there. On to the next fiasco, Unsweet tea, shouldn't be hard, right. Well she gave me sweet. Not an issue, happens all the time. I asked if I could get it changed to unsweet. I get the second glass it is sweet also. Now I see why the order was messed up. I finally get the unsweet tea after the 3rd request only for it to be soured. SO soured that you could smell it. Then the manager had to come give me a refund for it. I'm not saying that staffing issues don't happen, they do, but treating your customers poorly won't help your bottom line. I felt like I was truly inconveniencing this establishment by trying to spend my money there. However, the food was warm and good. Oh yes, the manager didn't really care to hear the problem either. He just said that is the cost of chicken. Not that a 5 piece tender cost $16 dollars. Thanks for caring, if you even read this

If i could id give 2 and a half stars, food is either good or bad there is no in-between. They ALWAYS forget the spork for my sides (only a big deal cause i only stop in omw to work for lunch)