Pizza Express Farnham - Waverley

I have never been a fan of Pizza Express, as it has always seemed like a student hangout attempting to be superior to other pizza places. Unfortunately, my recent experience confirmed my suspicions. I visited on a Friday evening at 5pm expecting to see families, kids, and the usual mix of patrons. The service started off decently with drinks, but then there was a long wait for our food. One pizza even arrived with a huge hole in the middle, containing only a thin layer of filling. After pointing this out, the pizza was returned and recooked with added dough, which was hard and messy. To make matters worse, there were two blond hairs protruding from the pizza. The gluten-free pizza ordered by one of our party was also small and cold. Despite mentioning these issues to the manager, they seemed indifferent. The staff appeared unkempt, with long hair hanging over their faces, which was off-putting. The prices at Pizza Express are not cheap, and the quality of the food did not justify the cost. The service was lackluster, with staff more interested in chatting amongst themselves than attending to customers. Overall, my experience at Pizza Express was disappointing, and I would not recommend this establishment.

My experience at Pizza Express was disappointing. Initially, we chose a table near the open sliding doors, but it was inconvenient as people kept passing through and expecting us to move our chairs. After being told our table was booked, we relocated again. Our new server took our order for starters and drinks, and everything seemed to be going well until my wife's salad and my pizza were served. Unfortunately, my pizza was not what I had ordered, so I had to send it back. The replacement pizza also did not meet my expectations, as the server claimed the burnt ends were mixed into the BBQ sauce instead of being actual meat toppings. Despite the issues, I decided not to order another pizza and ate what was served, which was just okay. I spoke to the manager at the end of the meal to express my disappointment, and he apologized and removed the pizza from our bill. I believe Pizza Express should be ashamed of serving a subpar burnt ends pizza, and I do not plan on visiting any Pizza Express location in the future based on this experience.

I understand that it was a busy Saturday night, but I placed an order for a pizza at 7:30 pm and it did not arrive until 9:28 pm. Additionally, the pizza was cold when it finally arrived. It would have been appreciated if the restaurant had communicated a delay or refused the order altogether.

Went out for a family meal. Pizza express usually can’t go wrong with a 5 year old. Service was shocking, waitress didn’t listen to anything we said, kids meal came out 10mins after ours, the presentation of salads was not the same of any other pizza express I have been to half the ingredients were missing. Couldn’t wait to get out of there. Definitely a place to avoid when visiting Farnham.

Excellent selection of food and drinks. Very attentive staff, even though it was busy for a Saturday evening the waiters were on the ball with the service, good service is very hard to come by these days.