Sonesta Milwaukee West Wauwatosa

Went with three friends to attend the state fair and stayed one night. Two of us in two rooms. The other two 's first room a bed had been slept in! Their next room didn 't have the fridge. I have no complaint about the room itself except the TV didn 't work which they did fix and wallpaper was beginning to show it 's age. I slept well and was glad they had pillows that were not flat! The one working elevator can be annoying and my friends had to rat on a group of noise makers in a nearby room....at 4 am! Yes, the hot tub was hot but not working, yet! My overall opinion is basically not impressed. Whether they are short handed or can 't keep help, I don 't know. Breakfast was good! I got the feeling that they want the place to be something bigger and better than it is OR it use to be something bigger and better! It needs a lot of work! One elevator is not a good thing!

Baffling, our room had a tub and shower, as well as a separate shower stall.The fitness center needed cleaning, more towels, and every machine needed service. But, there were adequate machines for the size of the hotel.Rooms: 4/5

Stayed at this location for 3 nights, even after reading reviews from others. I should have trusted them better. First the good. The staff here is trying to make your stay the best they can. Rooms are quiet at night and hotel is easy to get downtown or to suburbs of Milwaukee easily. Now the bad.The road into the business park is like driving on the moon. The hotel is in dire need of a handyman/carpenter. I never seen any such person working anywhere in the hotel. Yes the hot tub was still waiting on parts . Over 2 months now from other reviews. The pool and the pictures I took should alarm any upper mgmt staff really paying attention to their customers. Multiple parts of walls need redone, tile falling off or even rusting away. Ceiling tiles broken, most likely by a ball of other kids toy. 6 speakers for music and only one working. Outdoor furniture which appears was destroyed by the same children or like adult morons, and finally to a picture of the grim/dirt in the pool. On the depth tile, it is supposed to be white. I was able to scratch the grim back to where it should be, just think of what you 're swimming in if they have neglected so much.There was only one elevator working during our stay. You can be waiting for some time per there is 8 floors it is trying to serve.There is no microwaves in room however right off the elevator, they have one there on each floor. Very tacky. Multiple light fixtures in the halls are missing covers. There is also not refrigerators in many rooms. Probably a good thing per on the first night around 2-4 am, a mouse left a little black gift in front of our shower.While covering the bathroom, please note we never used the shampoo supplied by the hotel per someone before us, had used it and it was never replaced. Cleaning crew also never came in during our stay. Never seen them in any of the halls any of the days we stayed. This might be since COVID, but most hotels will tell you simply request fresh towels etc however that is the final thing missing from the room. A simply guide to guest of their services, local eating places, room service numbers and sometimes suggested things to see in the area/city. There is no such guide here.This hotel could be so much better with just some simple maintenance. Due to multiple reports over months it does not seem Sonesta corp is interested. Because of this, I will do a rethink if I see Sonesta again for suggest stays.

Staff was friendly however the following issues were noticed with our room and hotel in general: one elevator was out of service (and had been for months), the pool area was dirty and the jets in the hot tub did not work. The air in our room did not work and the fan blowing hardly worked at all making our room very hot and uncomfortable, especially with the weather being so hot and humid. Half the outlets in the room did not function and the office chair was dirty and broken. While we got a special rate for the room, I don’t think I’ll come back unless there is serious work done to improve all the issues.

I called a week before and got 3 rooms. One being a king. We check in and told the king isn’t clean yet, and she didn’t know when and if it would be clean. So I take a double Queen instead. All rooms are suppose to have refrigerators. 1 out of the 3 did. The hair dryers blow only cold air. Shower curtains don’t cover the whole tub opening. One bed didn’t even have sheets on it, under the blankets. Top it off they don’t come in and clean the rooms daily. So no fresh towels. No clean towels in the pool area. Chairs in the pool area were missing legs. The daily for the hot tub is broke. The strairwell has blood all over in it. Wires hanging out of the ceilings in the rooms. And to top it off I was charged $75.00more a day for each room. But they claim I’ll get that back.