Taco Bell - Waukesha

Ok, this Taco Bell is kind off a bitter sweet situation. The reason I say this is because they got my order right but, it took half of my lunch break to get it. So if you're looking for fast service I wouldn't stop there but, if time is not an issue then have at it!!

While the staff was really nice and apologetic I sat in the line for over 45 minutes. There were only 2 people working at the time and they had a line stretching out on to the street. They should definitely try to have more people on the schedule to relieve the stress off of the employees and make the customers happier with faster service.

Been in the drive through 20 minutes, super slow service, understaffed, girl said “hold on” mid order and disappeared for 5 minutes. Also sat in at the order microphone for 10 minutes before she said hello. However when I got to the window staff was very nice.

To start it off I ordered a chicken Crunchwrap and was told they didn’t have it. Yet they have regular beef crunchwraps and they have chicken, so therefore they have chicken crunchwraps. Second I ordered two ordered of chips and cheese which I was charged for and never received it. Third I asked for sauce and received no sauce. To top the cake, or should I say taco there was no sense of customer service or kindness from the employees. There were two employees running around while I could see another one sitting on her phone in the back doing literally nothing. If I could give zero stars I would.

Only 2 cars in front of us at the ordering speaker, still took 20min to finally get to order. Ordered 3 cheesy Gordita crunches, 1 Large Baja Blast soda, 1 large Blue Raspberry freeze, and cinnamon twists. The person took the order, didn’t say our total and just told us to go to the next window. Waited another 20min to get to the next window. Didn’t get a receipt or our cinnamon twists, and the freeze was only 3/4 full. Figured it was taking long due to short staff, when we drove around to leave we looked inside, and there were about 5 staff members inside, most of them on their phones or not doing anything, and the Lobby was closed. Definitely wasn’t going to wait another 40min in line to get my order corrected. Would expect this caliber of service from a Taco Bell in the inner city.