In The Food Hall Of M&s,watford

Marks and Spencer’s cafe in Watford- we popped in for a late lunch. The food was fine but the lady who served us didn’t say a word, no basic manners not even hello/good afternoon, thank you, nothing at all. I found the experience unpleasant, in fact we were waiting for our tea and coffee and another customer was also waiting. The member of staff put the drinks down on the side but didn’t even say who’s drinks they were so it was left for customers to guess, bearing in mind we weren’t the only ones who had ordered a tea and a coffee. Very disappointing, zero manners and zero customer service. It’s not acceptable and there’s plenty of other places in Watford to grab a coffee, cake and bite to eat, we will try somewhere else next time.

Terrible service, had to wait 30mins for kids toastie to be warmed up while staff chatted away with visiting friends. It wasn’t that busy at 2:15pm. When asked one of the staff she said its coming with a rude attitude. The bin next to the tissues stunk too. Managers please look into this department.

Very disappointing. No breakfast menu on offer on a Sunday and few hot gluten free options. Only option was a baked potato at 11.45am. Cold and lacking in atmosphere. Only reason I stayed was because I was low on energy and needed to eat. Look elsewhere there's lots more choice in this shopping centre!

Incredibly slow service, the food was good but not worth the queuing up!! Misleading picture of the shop not the cafe at the top of this page. Went back a second time in case it was a one off..... It wasn't!!

The cafe lacks any atmosphere, service is slow, drinks are cold as is the room. Definitely won’t be going back