Masala Bay - Waterloo

Take out service. Food great. Only restaurant I could find lamb dhansak. Service exceptional. Difficult to locate as sign not visible when driving by.

This restaurant from the inside is disgusting. It's not clean and they pick up the food that's fallen on the floor into the pot and serve the same food to customers. The smell inside the kitchen is a nightmare. Most of their food is not fresh. Owner, the husband is a maniac.

They were accommodating of the dietary restrictions we put in and the food was good! Also the extra side of rice was massive.

I highly recommend this restaurant!! Before ordering off an app, I called to inquire about my food allergies. The staff were patient and eager to help me find something on their menu. I believe they made my order from scratch to accommodate me! The food was DELICIOUS (I got paneer masala and plain naan and my friend got butter chicken), the portion sizes were generous, and the spice level was perfect. This is now one of my favourite restaurants in KW.

Our experience at this restaurant was truly disappointing. The food and service both fell far below my expectations. We ordered the meal for two, which included masala channa, butter chicken, rogan josh, a vegetarian and a non vegetarian starter, and two desserts.The masala channa was simply inedible stale and far from fresh. When we raised the issue with the staff, the server only smilled and said oh okay and then after a while said sorry about that , i will let the chef know . Such a response to a customer 's concern is highly disappointing.Moving on to the butter chicken, instead of the rich and savory flavors we anticipated, it turned out to be excessively sweet, store bought sauces would have tasted better.Our experience with the starter, chicken tikka, was equally disappointing. The server initially told us the chicken would be served in a sizzling hot pan. When brought to our table, we were served two bite sized pieces of chicken on a white plate. The chicken was undercooked, and we had to request a replacement piece. Furthermore, the taste was bland, lacking the necessary spices and flavors.For dessert, we chose lassi, and mango lassi which were a complete disaster. The drinks had an off putting taste, with a strong aftertaste of butter that made them undrinkable. It was an unpleasant and almost nauseating experience.The only saving grace in this disappointing meal was the rogan josh, which was passable in terms of taste. However, even this dish couldn 't make up for the overall poor quality of the meal.Given the subpar food and service, I strongly advise avoiding this restaurant at all costs if you 're looking for good Indian food!! I regret not reading the recent reviews on owner chnages and believed the 4.0 google review.