Top of the Gate at The Watergate Hotel

From the moment I arrived every single staff person I encountered was above and beyond. They were kind, enthusiastic, and helpful. I think it must say a lot about the culture of working there how that kind of service was present in everyone I met. The decor and rooms were of course incredible, but I will remember how everyone made me feel like a celebrity even though I was just a regular person there to attend a conference.

Good location, the service was excellent. I think the hotel prices are a bit steep however given there are other options within the same price range with slightly better location and rooms. The bar was really expensive too, about $18 for a 4 ounce glass of wine. I completely understand the price range for a craft cocktail but thought that was a little too pricey just for wine. I'm giving the hotel 4 stars because of that but the customer service and friendliness of the staff

Wish I could give 10 stars!! I stayed there after going through a medical emergency to be near the hospital. Overall: The food was amazing 10/10 lots of options for breakfast and a great waiters The rooms were clean and comfortable. The staff was also incredibly helpful whenever we needed anything location is also amazing, 2 minute walk from the Georgetown waterfront

EDIT: Unfortunately, the hotel never reached out to me as promised (even though they said they would in their response to this review). I sent them another follow up email, it was read, but no response. The Watergate has lost its customer service flair. If they do reach out to me and offer an appropriate resolution after all of this, I will edit this review. Until then, I cannot recommend you stay here in good faith. Original Review posted early September: I am posting

My husband and I stayed here 8/18/22 for our anniversary. This was our very first stay. The person who checked us in and doormen whom worked when we checked out had awesome customer service. The room was beautiful and pictured as seen on the website. However, there were a few things that made our first stay not so great. First, there was no hot water so we took a cold shower that night and the very next morning. Next, we were asleep when awaken by water loudly dripping from