Steak 'n Shake - Washington

I had a disappointing experience at the restaurant. I went in to place a to-go order and ordered a shake, a Philly burger, and fries. I received the shake in just two minutes, but the food took 20 minutes to arrive. When I finally got it, the whipped cream on the shake was melted and a bit of a mess. Once I got home, I found that the fries were old, and the Philly burger was missing both onions and green peppers, which they had completely forgotten. Additionally, the bread on the burger was barely grilled and was greasy all over. Overall, I was very unhappy with my experience. I tried to call the restaurant to voice my concerns, but nobody answered.

Everything was prepared just as I requested, as always.

The burger was quite good, but unfortunately, the fries were pretty terrible. They were excessively soggy and undercooked, with no seasoning at all. The bag had so much moisture in it that it fell apart as soon as I touched it, leaving everything soaked. I thought the steam from the hot food might have caused this, but the fries ended up being cold and limp. Overall, I’m not sure I would order from there again, unless I’m dining in.

I've been a fan of SnS for over 50 years! While it may not be as great as it used to be, it still remains the best in its category.

Eat good, but from any reason they take so long to come and sit you. I went older with my parents they could see. I was ready to sit her before someone finally came. is even more surprising when they are ready to pay and no one wants to come to check them. sad