Emerald - Warrington

Emerald Chinese on Loushers Lane waited a lot longer than they told us so added 2 free cans of drink. They then got our order wrong. My partner called up and the girl admitted it was her mistake and said the correct dish would be sent free of charge. She came back and said sorry the manager said no you have to pay the difference, fair enough, they also want the fried rice back. Correct dish just delivered, more money than they said over the phone , took the 2 free drinks back as well as the wrong dish they sent and didn't give my partner his change !!!

Been using Emerald for nearly 15 years. Always excellent food and consistent flavours as we tend to have the same dishes. Just used an alternative due to corona virus. Fine, but just not as good. We will alway be Emerald!

I recently tried the salt and pepper chicken with chips and chicken fried rice with gravy at this restaurant, and I must say that all of the dishes were absolutely delicious! I have rated it 4 stars because I haven't had the chance to try a wider variety of their menu items to give a more accurate review. However, the salt and pepper chips and chicken are the best I have ever had, and I don't think I want to get them from anywhere else!

Nice takeaway last night, very tasty and plenty of it. Lemon chicken very good. Hot and fresh, will go again.

Collected a take away from here tonight. We have been regular customers for over 20 years until this evening. When we got home and started to eat our meal we realised that instead of the chicken hot and sour that we had ordered we had been given sweet and sour.(which we don't like and it tasted extremely sweet and sickly) We phoned up and were eventually asked if we could call back to collect the correct meal. After originally declining as extremely inconvenient we were offered 10% off our next meal. As neither of us liked the sweet and sour and we had paid full price for the meal we actually ordered- we changed our minds and decided to go back out and collect the original item. Imagine our surprise when we were informed that we needed to take the incorrect meal back! To add further insult to injury, when we did call in they commented on how the incorrect meal looked like it had been partially eaten!!!! Both meals looked very similar and we had eaten a spoonful before realising THEIR error. I do not want to think about what they are going to do with the second hand sweet and sour that they demanded back-Be warned! We will not be ordering from here again.