Costa Coffee - Warrington

Come here once a month to meet a friend for breakfast on a Sunday… not my choice ! Every time we come in we say how fed up the staff look and how long it takes to actually get served. Today at 10am there were no glasses for a latte so a paper cup was provided. 2 pieces of butter was provided for toast which clearly isn’t enough. When asked for one more I was told I would be charged for it…. What? Staff need to learn to smile and be more approachable.

Two drinks ordered. Both not made properly, (I worked at costa for 2 years) staff are lazy and rude. Had a bad experiences previously but decided to give them another go. Lets every other costa branch down as the drinks are no where near company standard.

Friends visited today both don't eat meat. Ordered vegetarian breakfast. They brought it out with real sausage. To which the response was it being snatched back by the woman. A young lad brought the vege one back and apologised. One friend said hope she is OK tell her to smile. (Meaning hope she is ok) the left got in the car and began to pull away. Then a screaming shout oi excuse me oi. Do you have a problem. It was the female member of staff. Screaming. She claimed to be the manager. They proceeded to say no problem etc so she proceeds to scream and shout. She had dark hair was pregnant and a piercing each side of her mouth. What an utterly disgusting way to treat people and to behave. We tried to call costa their lines aren't working. We sent a message via Facebook and also filled in an online form for customer service. No response all day.

Everyone looks busy but they are doing nothing. The staff have no direction and that must be down to the lack of management. It doesn’t take 12 minutes to make one drink from ordering

This is my go-to coffee shop. It does get busy and there can be queues but the staff gets people served as fast as possible. I usually get it to take away and sit outside where there is plenty of seating and it's quite pleasant in the good weather. You can usually find a seat inside if it starts to pour down. It's not cheap but there is a wide variety of hot and cold tea and coffee. There is M&S food too, salads, pizzas, sandwiches, etc as well as a wide variety of muffins and cakes. Overall there is very little to complain about, I wish vegans didn't have to pay extra for oat milk but such is life.