Caffe Nero - Warrington

I've been a regular at Café Nero in Warrington for a while, drawn by their consistently great coffee. However, my recent visits have been quite disappointing due to several ongoing issues. Firstly, the cleanliness of the café is lacking. Dust, dirt, and grime are prevalent throughout the building, including the outdoor seating, indoor areas, and especially the toilets. It's not a pleasant environment to relax in. Moreover, there has been a noticeable change in customer service recently. The new manager is quite rude and impatient, as are some of the staff. For instance, I experienced irritation from the manager when I paid for two coffees using different apps, and I was made to wait over ten minutes for porridge with an impatient tone. Another server also displayed a lack of courtesy when they served me the wrong coffee size and didn't correct the mistake when asked. While grabbing a takeaway coffee is still a bearable experience due to the quality of the coffee, sitting in has become a frustrating ordeal. Unfortunately, I think this may be the last straw for me, and I'll be exploring other independent cafés in the area where service and cleanliness are taken more seriously. I hope Café Nero addresses these issues soon, as it would be a shame to lose more loyal customers over these avoidable problems.

This was not our first visit but may well be the last!! Why is this Caffe Nero consistently so much worse than the others we visit in the North West? Today there was only one member of staff working causing a small but slow queue, yet I could see another member of staff sat behind the counter eating whilst chatting to her colleague!!! Not a good look!! We finally got served but our 2 large skinny mochas with extra shots and winter blend were awful!! They tasted weird and were only lukewarm. This is not the first time we have had poor service and poor quality drinks from this particular branch of Caffè Nero. In fact everytime we go we say it will be the last time. Why is this branch so bad it feels neglected, it looks and feels dirty and the service and drinks are always poor. Only last week we had exactly the same drinks from Caffè Nero at the Trafford Centre and they were hot and delicious!! The whole point of chains is you get to know what to expect and you expect the standard to be replicated every time you visit.

I’ve been coming here for 8 years and I’ve never once had a bad coffee. The rewards program is fab, the staff are always nice considering how busy it normally is. Fantastic outdoor seating area and loads of space upstairs. Fave place to chill, drink my coffee and people watch.

I frequently visit for coffee and love the fact that the service is always quick and spot on. The staff remember you and always know what you want.

Love the staff at Nero, make you feel very welcome and they always remember what I drink. I go early in the morning when they open and a few regular people go and we all have banter. It's clean and food is always presented good. BUt every Nero cafe is so welcoming.