Cold Stone Creamery - Warren

The staff at the restaurant were extremely polite and helpful, especially a staff member named Marvin. He even helped me carry some things to my car. Thank you very much!

Located inside a Tim Horton's, this restaurant was not quite the same as visiting a standalone establishment. The staff appeared to be having some difficulties and my ice cream was a bit too soft. Could it be due to the excessive warmth coming from the nearby bakery?

We will not be coming back to this restaurant. We visited for a family ice cream outing and were disappointed to find the place visibly dirty. The ice cream display window looked like it hadn't been cleaned in years. Despite this, we went ahead and placed our order. While we were waiting for our ice cream, we were close to requesting a cancellation after we saw a fly land on several of the toppings, even inside our cup.

Terrible service. came with 5 of us, 2 ordered and they waited for 15 minutes for a smoothie. the remaining 3 of us were never helped. we went to another place. avoid this place unless they are cool with watching that the people sit there and do nothing at their job as they try to give them business!

I had 2 doorsteps to get both ices. the woman gave me a bag, and I suspected that the 2nd was done near, as it was summer and good, it's a lol. 5 minutes past, so I said, hey they have a eta on the 2nd order? I just don't want this to melt. She said two minutes. at this point would have been the polite thing for them to put the first order in the freeze cabinet, but no, that was too much I'm sure. 5 more minutes by and still waiting....with the first ice cream door bag order sitting still on the counter, in summer. So I asked, why would you just throw it in the freeze cabinet? I don't want my client to give me a bad rating. they would not do it. not sure whether it is because that would require them to take 10 additional steps there and back, literally no warning. After 12 minutes of the first order sitting on the theke, she gives me the 2nd order and has annoyed to say the next time they come, they ask us to give them both orders simultaneously. what? I thought people could just use the smallest logs, but I guess I'm giving people too much credit. it is not so hard to kidnap that they do not order someone an ice cream and they wait 12-15 more minutes for the other.