Gail's - Wandsworth

I like GAIL’s but the staff at this shop has become extremely unfriendly making the whole experience very unpleasant. Last time I can I ordered a coffee with my breakfast and I they forgot about it. When I told them nobody apologised and I ordered another one with everyone making me feel like I was the one at fault. It is everything but commercial. Today I’m going for a coffee and I know they have move to an app for the loyalty card but I’ve been told in another shop I can finish my card and move to an app. Not here. They just refused to acknowledge all the coffees I bought (my card is nearly finished). No help, just a (bad) attitude. Train your staff to do better! Be better humans!

1. Cleanliness. The customer toilet was a disgrace; our mugs were filthy (we had to ask for clean ones and my coffee was obviously just poured into a different mug rather than made fresh 2. Attention to detail. My baked eggs arrived without toast and my bottled water arrived without a glass. My side order of avocado was hard and inedible. My toast when it arrived was barely toasted. 3. Customer service. When I asked for my toast; I was told “no it does not come with toast.” I questioned this and was told again that it didn’t come with toast but they’d make me some, so I checked the menu which clearly stated “with buttered toasted soldiers.” Overall I’m disappointed and won’t return. The new Vegsn cafe nearby was lovely and I’d recommend that even if you’re not vegan as it was spotless/friendly and clean with delicious food. Sorry Gail’s, you need to up your game.

This restaurant is a great spot for couples or friends looking to catch up. The menu offers a variety of delicious food and coffee options, although they do not have gluten-free choices. I recently visited for the first time since the renovation and was impressed by the new look. I will definitely be returning in the future.

We went to Gail's looking for a flat white coffee and decaf breakfast tea. It was the week before Christmas and the café was bustling, as it always is. Gail's is known for its delicious artisan bakery items, as well as its tasty breakfast options. However, we were disappointed with the lack of decaf tea options and the poor service we received. The waitress mistakenly brought us someone else's coffee and then served our tea with hot milk instead of decaf. The cleanliness of the glasses and water jug by the counter was also subpar. When we raised these issues with the staff, they only offered us paper cups and tepid water. Overall, our experience at Gail's was frustrating and it seems like there may be some organizational issues at play. Management should address these issues to improve the overall customer experience at their cafes.

I always thought Gails was dog friendly, as I have been before with my dog (and sat outside and always see dogs around. However, it seems they do not allow dogs inside although there are no signs stating this. It was very busy, and I queued up for a while (clearly with my dog to get my food. I then went and sat down inside. A staff member then marched up to me and abruptly told me I needed to leave because no dogs were allowed inside. She said I could sit outside (it was bucketing with rain.... . I would have appreciated being told this information before I sat down (to save the embarrassment of being marched out in front of other customers or indeed before I paid for everything, as I obviously wasn't going to sit outside in the pouring rain. Above all, I really didn't appreciate the horrible tone of the woman who spoke to me. There's just no need for it, and I would have said something had i not been so shocked/embarrassed. Do better Gails! I will be visiting other coffee shops on Northcote Road from now on.