Chipotle Mexican Grill - Waltham

The customer services at this store is very terrible. They open the store already and all employees are eating at the opening hours.When I came in today and saw all of the employees are eating and did not say hi and even stand up to serve it. Very terrible and never come back.I bet they have terrible manager as well.

Usually decent, but sometimes I feel that people here are trying to help me loose weight by making my burrito half of the size I usually get: . I told a guy at the cashier and he’s like ‘really depends on who makes it’ and went back in kitchen and ignored me lol.This store needs to get the employees better trainings to have some better quality control. Disappointed.

So far my best chipotle experience bring back in MA. Feels very much like a denver area chipotle. It was clean, fast service and good atmosphere. Only issue was it was rather warm with no air on, other then that if my work brings me back down in this area I will definitely come back.Food: 5/5

Careful when ordering from the app. This location decided to turn my burrito into a burrito bowl. After confronting them and them trying to correct it, they proceed to add toppings i didn't ask for.. all is well though. After reporting it to corporate.. ALWAYS CHECK YOUR BAGS BEFORE YOU LEAVE!

This place is poorly managed and or the staff is poorly trained. My work takes me all over Eastern Massachusetts and I like having Chipotle 's for lunch. However the main street Waltham one has screwed up my online orders consistently. When I order double beans or protein the bowl in it 's entirety is 3/4 full. I have reached out to corporate and all they do is apologize and give me a free meal. I 'm not looking for that I 'm looking for a consistent experience from the other locations. When I attend my go-to in Boston and order online they get it right everytime. Waltham Chipotle is busted for online orders. To that point the in person orders aren 't any better because they 're afraid to serve you the right portion.