Burger King - Walsh

Ordered two original chicken sandwiches. Asked to add tomatos after paying but while sandwhiches were being built. Said i would pay for them. They told me there was no way to do that. That i should have asked before paying. I have severe ADHD and simple forgetfulness like this happens all the time. When i recieved my sandwhiches (without tomatos) i went to the counter to order tomatos. They told me they couldnt sell me tomatos because there was no button for it. And i said, okay, well ring me up for a $1 drink, and give me tomatos instead. They said they couldnt do that. So i said, then just give me some tomatos. Its like 40 cents. They got the manager, who proceeded to come out, and tell me that i should have ordered the tomatos at the time of ordering. I said, okay, well, i want some tomatos now, so sell me some tomaotes. He said that 's not how it works. He was very rude. And i said he was already costing the store a lot more than the cost of 4 tomatos just by having to come out, and being rude to me. He said not really. I said yeah, really. He said ok well I gotta figure out how much it 's gonna be before I charge you. He I said that 's fine but I just want tomatos. He said, again, rudely, I should have ordered them at the beginning, instead of coming up here and running [my] mouth. The whole situation was ridiculous. He continued to be rude to me as he went to the back and finally aquired me some tomatos, after determining their value at 45 cents. Then i sat there waiting to pay for 3 minutes as they pointedly ignored me standing at the front with my card out, waiting for them to push a single button for credit on the register; stocking things, instead. I have very severe ADHD, so simple forgetfulness like this happens to me all the time. It has never been so much of an issue with CUSTOMER SERVICE representatives before. Anyway, my sandwiches were delicious and served hot, even accounting for the wait time of acquiring the tomatos. But they didn 't taste nearly as good as hey would have if I had had a positive experience with the service team. Their rudeness to me soured the entire experience. Over 45 cents. Absurd. Don 't go here if you expect a good atmosphere, smiling reps, basic respect, or some basic common sense. Also, the sweet tea tasted like bleach. I don 't think they rinse their carafs after washing.

Good prices on the other burgers the place is clean and they got bunches prices on their burgers and they got good parking spots and the bathroom is clean

The cashier was extremely rude! I placed my order on the app, and when receiving my order that was not ready I was missing a wrap she then took my receipt and proceeded to read every item one by one and say that’s in there after each except I was missing a wrap and sauce she was really rude for no reason. When we got home I discovered that my jr whopper with cheese had no cheese. Which I could’ve over looked although it is an up charge but with the terrible service coupled with the missing items I felt like I needed to share. I hope this improves because Rogers ave Burger King is absolutely doing a much better job!

This location refuses to put their I d store number on their receipts, nor provide it when asked. I called and asked for the store number. They hung up on me. I called back. She answered with, Fort Smith Police Department. I still asked; what is your store ID number? She asked; what is this about? I said: I have a receipt and I need your ID number for a survey for a free Whopper. She said; we don't do surveys at this store ma'am. I said; I'm coming in and I'm going to get names and numbers. This is a major disgrace to the store owner, of whom neither of them happen to be. A similar situation occurred last evening when a very disgruntled manager, who was taking orders at the drive thru. She assumed I was misordering and began yelling at me. I yelled back and asked if kindness is supposed to come with this service This is the absolute worst Burger King staff on the planet. Every last one of the employees I've encountered should be replaced immediately. They have no idea whether I'm an undercover shopper or not.

Service was great. Food was fresh and hot. The tables and chairs could have been cleaner. There was dried up ketchup on the back of my chair.