Pizza Factory Wallace

The wait was very long, but the service was good. We dined in for dinner and the price per person was between $30-50. The food was excellent, with a rating of 5 out of 5. The service received a 3 out of 5, while the atmosphere was rated as a 4 out of 5.

I recently ordered takeout from this restaurant for lunch. The price per person was very affordable, ranging from $1–10. I would rate the food, service, and atmosphere all a perfect 5.

The restaurant had run out of some items because of a busy weekend, which I can understand having worked in the food industry before. However, one employee seemed uninterested in helping us and made it difficult to place an order. Ultimately, we decided to go to another restaurant. Overall service rating: 1.

Ordered a bbq chicken pizza and it came wrong, and $40 and 20min on the phone later the owner refused to remake it, and told me that I ordered it wrong and I could get another but I’d have to pay for it, and he was extremely rude and that is not how customer service should be. I’m in the industry and I’m appalled at my interaction. Very unprofessional and disappointing. I order from this place 1-3 times a week when I work (down the street) and I’m super bummed as I won’t be back again because the food is decent and I usually enjoy my interaction.

Love pizza factory. it's very good. They have the best ranch! Service: Take out Meal type: Dinner Food: 5 Service: 4 Atmosphere: 3