Chanello's Pizza - Virginia Beach

I ordered a Hand Tossed Pepperoni Extreme Pizza for delivery. I have ordered this pizza literally dozens of times, I don 't cook, and it has never been the terrible quality of the one I received today. The pizza was soggy to the point that it bent all the way back, your entire hand would have grease on it, and you could even see the grease seeping through the bottom of the whole box. I attempted to express my concerns with the store directly. After being on hold with EJ (hewas very pleasent and understanding) for over 5 minutes due to Jason walking in and out the bathroom, I was able to speak with the Shift Manager. He did not hear my concerns and continued to state 'We make the pizza how it appears on thescreen so how you received it is how you ordered it. ' He reiterated that and continued to display an attitude. At this point I knew this would not be a productive conversation and I asked for the individual above him information. He toldme that the manager is out for a week and a half and there was no one other than corporate I could contact.

This Chanello 's use to be great but in the past month or so it 's been horrible. Yesterday I called about my order just to let them know that they forgot my extra sauce and could they put it on my account $0.50). The response I got was how are you going to tell me I didn 't put the extra sauce in the box I packed it myself so now I 'm like what I 'm looking in the box and it 's only one sauce . She says I packed it I know I put the sauce in there . So now I 'm like I 'm notabout to argue about a sauce that I did not receive. I just hung up because I wasn 't getting anywhere with this lady. I 'm like let me just eat the pizza that dont even have the extra cheese I ask for or the extra dipping sauce. But on apositive note the driver was fast and very nice.

The food was amazing and the service was awesome people are very attentive and they do what isFood: 5/5

If you would like a bug infested pizza order from here, if not, stay away. I was a continuous customer ordering from this location. Food was always good today I go in to get a small pizza for lunch. I got a bite into my pizza and there’s a cockroach in it.Food: 1/5

Spent almost 35$ on one pizza, the guy at the counter had a serious attitude and on top of it when asked for a side of marinara he proceeded to have a bad attitude and seemed incredibly inconvenienced. Overpriced for mediocre service and pizza.