Frank's Pizza - Village of Warwick

I've never encountered such rude customer service! I placed an online order for food from Frank's at 5:30 pm, well within their operating hours. When my sister went to pick up the pizza, the door was open, and a man inside, without a shirt, informed her that they were closed and that our pizzas hadn't been made, even though I had already been charged. When I entered to request a refund, I was met with such hostility that I was taken aback. The employee practically told me it wasn't his problem and blamed a third party, then yelled at me to leave his restaurant. My husband returned to speak with them, as I was quite upset, and the man even claimed he had called the police on me! I contacted DoorDash, who handled the online ordering, and they stated that Frank’s could have easily refunded me since they received my payment. Honestly, I don't even care about the money anymore! I'm just in disbelief over how I was treated by this unhinged individual. I wish I had recorded his outrageous comments. I will definitely not support this business and will share my experience with everyone I know.

The establishment is unclean, and the owner is unfriendly, even threatening to call the police if you raise a concern. There are numerous other pizza places in Warwick that are far superior.

The pizza had a tempting aroma, but the website indicated that they were open until 8:30 on Saturdays, when in fact they closed at 7. When we arrived at 7:12, they were already in the process of mopping the floor.

You can buy by the slice! Yummy pizza readily available

Great pizza with one big problem. Whenever the owner isn't there, the other employees think it's cool to add a few dollars to the total. This has been going on too long. Post your prices!