Dunkin' - Village of Honeoye Falls

It is unfortunate because some of the staff that work here are great (specifically two of the male employees) but multiple times now they have locked the doors forcing everyone to the drive thru but do not disable or turn off the walk-in function on mobile order. When they do this they are greatly increasing the wait time of those that selected the walk in function as the drive thru line gets incredibly backed up, at some points forcing people to abandon their order. Other times I have been inside I've witnessed one of the employees yelling customers names and getting angry when they did not immediately appear to grab their order. It is rare I leave a review in general but this location frequently does a poor job.

Nice looking and clean store. Unfortunately both times I’ve been in I have been left waiting at the register. Their priority was dealing with drive-thru while ignoring me. No acknowledgment, or a “be with you in a minute “.The second time I just left without getting anything after a few minutes if that.

Oh my GOD !!! This morning I was in the building to buy donuts for my family. The Woman was getting a large coffee for the customer ahead of me the supervisor went nuts calling the woman employee vulgar names screaming in her face about being incompetent while watching this another customer with a child walked in…We all walked out I would encourage the employee to walk away from anyone that is going to berate belittle you. The worker place shouldn’t be hostile and you shouldn’t be treated like this by anyone shame on you Dunkin Donuts for allowing this to happen to your employees. This happened today 3/28/24 aprox 6:45amI didn’t get anything but I was tempted to call the police to protect the verbal mental, emotional abuse

This place is always backed up. Just approached it at 8am on a Wednesday morning and the doors were locked n forced to go thru drive thru. Watched them make food/handle food and cash with the same gloves as well.Do better.

Our family loves Dunkin. It's one of our favorite go to spots for a quick breakfast or snack. Somehow it always feels special to go there over and over. It makes the entire family happy. It doesn't matter what city you go to, Dunkin is a familiar and welcome face when you're looking for a quick bite to eat. You can't beat Dunkin!