Italiabakery - Vancouver

Delicious Italian bakery with lovely cakes. Their cannolis and croissants are my favourite. Usually a small line up but worth the wait.

I’m not going to lie the pastries taste great but the person working at the front during Wednesday morning was rude and that’s one star for me. (Woman mid 50s with short hair)The lady made a mistake with my order and I notice after I paid, she continue to said that I got what I ordered which I didn’t. I asked her to replace my order and paid the difference which it was 2 dollars, she asked me if I have cash and I said no and she continue to said that that I needed to paid $2.25 instead which I consider absurd as it was her mistake

I cannot even begin to explain how terrible this place is on so many levels. First, staff is incredible rude, or at least the one I had the displeasure of dealing with. I won 't be exaggerating if I even said racist. Old short haired lady who from the second I started talking to her, she seemed incredibly uninterested and didn 't even bother to respond to how are you .Then when picking my items she 'd totally ignore me and chat with another person beside her. After boxing everything behind the counter where I couldn 't see, she presented me with a small closed box. I commented that its too small and asked if she 's sure everything is in there and even repeated the items, she said yup, all there. Then she leaned towards the girl beside her and whispered something in her ear while both were looking at me! Are you serious?Of course I got home, and the biggest most expensive item was missing, despite me confirming with her it was there. It 's my fault of course, I should have opened the box and checked every item when I was already feeling uncomfortable.I 'm not going to that dump ever again, and I 'll do my best to tell everyone I know not to go there. This does not feel like an honest mistake by any means.Oh yeah, the food was average at best and some items were stale and didn 't feel fresh as similar to what some of the other reviews had said.

I recently purchased a small frozen cake (St. Honore Chocolate Raspberry) in the amount of $40.00 to see what quality you get from this bakery with the intent to have a large version freshly made for a birthday party. I am aware that a frozen cake does not taste the same as freshly made and can make allowances for that. The cost was not an issue as I was after quality.Thawed the cake overnight and prepared to serve it after dinner. Upon opening the cardboard box it comes in, I noticed that the cake was not exactly as shown on the website. This cake had 3 raspberries compared to the 6 pictured on the website.Imagine the disappointment when the cake was cut into pieces and served to find that it was only sponge and raspberry custard layers but no choux pastry at all compared to the 2 layers of pastry as indicated in the website.This is not only a disappointment from what you are led to believe you are purchasing but a rip off and a form of false advertising.I suggest the owners pay better attention to what the staff is doing if they want to promote themselves any thing above a mediocre bakery.Save on Foods can beat the quality and price for a comparable product at $26.00Very disappointed, never again!

Excellent customer service at this bakery , the owner and staff very pleasant to deal with made some amazing suggestions for the two cakes we ordered. Very fresh and delicious cakes, one was the st honore cake which everyone at the party LOVED. Hugh ot recommend italia bakery for cakes their pastries