Big Town Hero - Vancouver

I was very disappointed. I had visited this restaurant several times in August to grab lunch for my film crew, and it was fantastic. The salads and sandwiches were a good size. However, it seems that either the staff has changed or the economy has affected their portions. I ordered the TBA salad, and I barely found a slice of turkey or bacon on it. My husband's sandwich was mostly just bread. I understand that things can change, but why reduce the portion sizes?

I'm not sure what has happened to this restaurant, but the sandwiches are small and of poor quality. We also ordered delivery through DoorDash, and our order was completely messed up. I wouldn't recommend it.

I won't be returning to this restaurant after my child discovered not one, but two hairs in their sandwich. Please consider wearing hairnets, as it's quite unpleasant to find someone else's hair in your food.

These guys don't know what good customer service is. I walked in to the pick up line and I smiled at two of the workers when they briefly glanced in my direction. I waited for a few minutes for them to speak to me but never did. I would get a sideways glance every so often. After a while I asked about my order and they rowdy said not yet. You should acknowledge a customer when they walk in and politely let them know how much longer. I know I work in customer service.

Omg I thought they were no longer on DoorDash. We had to order Jersey Mikes Ugh, yuck. so happy that they are back on DoorDash Monday through Friday. TG!