Krystal - Valdosta

We were given something other than what we ordered ...and rushed because it was almost closing time. A week ago we had the experience that i described above ... So we decided ok ... We will try this again. And this time ... The appearance was unappealing and not tasty at all. Too much salt in the chilli on the pups. Thank you Krystals but no thx to ordering again. I do hope it gets better?

Always delicious and fresh but the wait time is ridiculous. This is my 3nd time going to this location. Every time I go we spend 30 to 40min in line for food which makes no sense. I was a GM for Krystal for 3plus years speed of service meant something then apparently not anymore.

Girl at the counter was not friendly or pleasant at all. She obviously doesn 't like her job and should not be there. I ordered the pick 5 and only wanted pickle and onion; she said- so plain then and I said NO with onions and pickles only. She didn 't respond. I then said did you put onion and pickles only? She then said YEAH with a whole bunch of sarcasm. Needless to say they were plain. I also wanted to change my fry to a chili cheese pup but she said I couldn 't because I already put my order in. Keeping in mind that you get 5 items for one price; it should be easy to switch my fry to a chili cheese pup. I guess she just couldn 't be bothered with a customers easy request. Also every time we go there the ice cream machine is down.

The food at Krystal burgers remains the same as always, but the staff here truly stood out! They were incredibly friendly and exceptionally helpful.

The staff was friendly and accommodating. I ordered a 12-pack of regular Krystal Burgers, and they were very fresh since we were the first lunch order after breakfast. However, I noticed that several of the top buns were mis-shaped and appeared to have been squished during storage. The appeal of a Krystal Burger lies in its signature combination of soggy steamed bread, reconstituted onions, and a generous amount of yellow mustard. Unfortunately, the amount of mustard on this order was disappointingly small—it was hardly there at all. Please don’t skimp on the mustard; it really enhances the experience.