Dunkin' - Valatie

Staff was very nice and helpful, all I ordered was perfectly made and delicious

I absolutely love this place. I go here almost every day. (I 'll die without my cold brew, I swear) I usually order online and go through the drive thru. Its to the point where i drive up and they say you can pull up, Alyssa and we either make jokes or whatever usually about having all the donuts that day which i get for my kids. I have gotten to know the workers there who are always very friendly. I love the people there! Great personalities always helpful and just funny! If you guys see this, even though I say it every time. Thank you guys! You AlWAYS make my day!

Oh what can you say about Dunkin Donuts. If you're a donut lover like myself you have to love donuts and hate them at the same time. They taste so good and they are so bad for you. But since I was on vacation with my wife and step kids I told her I'm going to have coffee and donuts while you are driving upstate to Lake George. I normally Drive because that's my profession, but the cabin we were going to is in my wife's family and she knows the way better. She normally does not let me have them of course looking out for my health. But this time it was for me and the kids. I never did a drive-thru for donuts but it was pretty cool. The donuts were very fresh delicious sweet and everything that goes with a great with a cup of coffee. The people are very nice and politely with a thank you for coming to Dunkin Donuts. So this most likely will be a stop on the way up to Lake George on the next trip. Thank you Dunkin donuts for satisfying my craving.

PRODUCTS I would like to thank the Valatie Dunkin Donuts staff at 9H for providing an excellent service after my experience minutes before East grennbush Dunkin. I had the worst experience in this place this morning to say sad because usually no matter what, they give service with a smile. I usually go there on my way to work, I have to make my coffee taste right. I order it in the same way: sugar cookie, 1 sugar, Xtra cream, well stirred, and an egg white veggie wake up wrap. Some morning it's good other times it tastes like the sugar cookie flavor 't added, and they are aware of it and they fix it. Actually, a few times the sugar cookie flavor was omitted. This morning I said to the male employer after I tasted the coffee and it was 't right, I could start going to another dunkin. This employee begins to take it personally and has an attitude. When you tell me things, the consumer says: tell us how you want it, and you always say it's not right. I have to admit that I was withdrawn from his approach, yes I choose the product I buy, but nevertheless, they would not want customer satisfaction. I went on and said I don't know how I want it, I order it here and every other DD. I say the other Dunkins never have a problem doing it right. So he closes the window, goes away, and I can see that everyone sees his way, and mine as he goes on. He returns with the cup of Joe, with visible coffee that is spilled all over the sides, and I ask for napkins to wipe it off, he wipes it for me and hand it over. So we continue this heated debate, and it ends by saying that if you don't like your coffee to move around and come. For a moment, I was thrilled with the idea of going to the store, but with his obvious acidic demeanor, and my natural instinct to fight for what is right, I decided to reject his offer, my exact words were: No, I'm just handed over my sandwich. He gave it to me with a moment of his wrist and a disgusting look at his face. I drove away, and as soon as I checked my croissant, I made the decision to go to another DD (5$ was wasted), but once I realized that the croissant I ordered was wrong, trust went out of the door. It should be well roasted with a small amount of butter, you think that it was completely the opposite; rubbed with butter and barely roasted. This is the image, service, quality and impression with which consumers are to be left. A bad egg can spoil the pile. I am just a consumer with experience, but I have a voice, and its constitutional right to express it, and my right to expect a good service as a consumer in your company East Green DD

Would leave 0 stars if I could. My girlfriend and I just wanted to use the restroom after ordering in the drive thru. We hesitated when the woman (a worker) came out because we weren 't sure which one of us was going to go first and since we didn 't immediately grab the door, she said Okay, just stand there with a nasty attitude. I didn 't catch her name but I was completely taken aback. I worked at Wendy 's for 6 years and I never would have spoken to a someone like that at my place of work, let alone in general, just because they didn 't grab a door right away. Then she walked behind the counter and suddenly all of her coworkers were staring at us. I find this completely inappropriate and I just couldn 't imagine being that miserable that holding a door for two seconds caused that reaction, for two strangers who I do not know, who are actually very nice people.