Auntie Anne's - Upper Gwynedd Township

Idk lady name who works there but she was really nice! I asked her for an unsalted pretzel and none were made she said she will make some for me (which i dont mind waiting because its fresh) i also asked her can she make mine light (i dont like the “golden brown” rule they have for their pretzels) she said sure. And it WASNT crowded i was the only one there. She was very nice

Pretzels taste slightly stale like they’ve been left sitting there for hours. They dont accept any rewards and charge an extra dollar for the nuggets.

Terrible service. Called for pickup order, they declined even though I have been placing order over the phone since 2014 since their entire menu deos not even show on their app. So that leaves me no other choice but to place pickup order at this location over the phone for those items.I come here and wait in line and then wait for food for another 10 mins. And the cashier DOES NOT EVEN GIVE ME A RECEIPT to scan for my Aunty Anne 's rewards program. They said they emailed it to me . I checked and DID NOT RECEIVE EMAIL RECEIPT either.5-6 people in the store and not a single person could provide a RECEIPT for the transaction. So I loose rewards point and WASTE my time waiting in line and waiting for food, when they easily could have taken the order over phone since the item does not show on their ONLINE MENU. Store was not even busy. They just declined service over the phone and DID NOT PROVIDE A RECEIPT for the transaction.Management does not even bother to show up. Running a business without RECEIPT.

Tried to place a catering order online a week in advance and the website is broken. I was told to call when they opened on Saturday to place an order as they don't take the orders in person either. This morning when I went to place the order on the phone, I was immediately hung up on and then they stopped answering their phone.

Excellent service and the best pretzel ever i love it