Mcdonald's - University Heights

This McDonald's in Cleveland is generally considered the best, especially when Roxanne is working. She ensures that the place is always clean. While most of the employees are friendly, there are a few who are not, particularly a short older guy who lacks patience.

I would give this restaurant less than one star if I could. My experience was terrible. We were from out of town and stopped for a quick meal. Our orders were completely mixed up - we received someone else's order and got apple slices instead of fries in our Happy Meal. The service was extremely slow, despite there being few customers. It seemed like the staff was not attentive and possibly under the influence of drugs. We will never return to this restaurant, even if we are passing through.

The staff at this McDonald's were the best I've ever encountered. Congratulations to them. They offer vegetarian options and are vegan-friendly. The university has plenty of parking available. The restaurant is kid-friendly and offers perfect Happy Meals. Wheelchair accessibility is great, with all the necessary perks and compassion for those who deserve it.

My least favorite location although employees are really nice. This location just seems to follow different policies than other McDonald’s and it is EXTREMELY annoying .

Don’t bother trying to get a frappe at this location. If it’s a weekend or an off hour they claim that they don’t have frappe because they don’t feel like making them. This staff is one of the most rude and lazy group of people I’ve ever met in my life. I worked for McDonald’s for many years and I’m very embarrassed that this location represents the brand so poorly.