Mama Shers Caribbean Cuisine - Union

Terrible customer service. If I could rate zero stars I would. I placed an order by phone and was told it would be ready in 45 min. I arrived 10 min after the phone call so I decided to use the restroom and sit on the inside. The door of the restroom was locked and beside it was a sign that clearly read “Restroom is for customers only”. As I went to ask if the door was locked, some old man who didn’t acknowledge my existence said not a word and some “man” from the back came and said that it was locked while the older man said someone was in there (all of a sudden saw that I was there). Weird that they both said two separate things so I sat and waited. Another 3 min or so goes by and I go back up to the counter to ask the older man if he was sure someone was in there. Again, he never looked up even though I started to tap on the plexi glass to get his attention. The “man” from the back comes out and I asked him how does the older man know someone is in there, then the older man gets up and says sorry while trying to pass me the keys. The man from the back asked if I was buying anything and I told him that I had already told the old man I ordered over the phone. He then proceeds to tell me that the restroom is not “really” for customers so I told him the sign says so, and he says again it’s not really for customers. So I told him they need to remove the sign and they can keep the food. I will NEVER come again. It gave very racist vibes . What a way to make a first impression.

The atmosphere was nice, warm, ,felt like home . The food was delicious with a nice

Painfully slow service ! The staff moves so slow . They don’t care how long to wait. The place can be dead and you will still wait a while… there also always out of certain things they advertise on menu

The last time I been here was before pandemic...i stopped today for some soup .it was good! The place us super clean! The last Jamaican spot I went to was a disappointment. For example I saw a roach crawling but mama Sher's is good and clean and I will be back! My sister loves it! And I will recommend this location...keep up the excellent work!!!

It's not fancy but the food is AMAZING. You can tell it's cooked daily and it's fresh and clean. The patties were so good, I was mad I only bought two. No store bought patties, he makes them fresh. You are definitely going to wait a while for the food, so if you are looking for a quick bite, this ain't it. But lord is it good.