Chick-fil-a - Tuscaloosa

I placed an online order and tracked it until I arrived at the store, but my order was missing. When I called for assistance, I had to go inside to resolve the issue. I proved the transaction twice, but nothing was done. The rude woman at the counter made me switch to a different representative because she insisted on seeing proof. When I did provide it, she told me I would have to pay again. I spent $45 on two chicken biscuit meals, which weren’t even large. This store is really struggling with organization. They shut down online orders, so they didn’t have my original order. Overall, the customer service was very disappointing.

I can't wait for the Northport location to reopen. This location is clearly overwhelmed by the volume of customers. My order was rung up incorrectly, and I ended up being charged more than I should have. To make matters worse, I didn't receive my complete order. The woman at the window had a rather flat and unwelcoming attitude, and when I called her attention to the mistake while driving away, she completely ignored me. I won't be returning. It really comes down to training, and it seems you haven't done a great job with that.

The place is clean nice and has play place for kids. Also staff are nice and helpful.

I have said it once and I'll say it again a lot of the hamburger places need to follow up how the performance of your staff it's of your staff shows the customer whenever they come there they're polite they make sure that you are served with a smile congratulation I wish to allowgic establishments and tuscles would like you.

Food was cooked well,fresh and hot.Nice size chicken.Sandwich looked appetizing not just slapped together and throwned in a bag.They ask what condiments you wanted.As they handed drinks out the window they said which flavor it was you didn't have a to guess which drink was whose.Love Chick-fil-A.