Tequila Factory - Tucson

My wife and I had dinner here last night. We split a plate of chicken flautas and a taco. Overall the food is decent, however compared to what else is on the side of town I think there are better Mexican food options. If you're at the casino and dying for some Mexican food, it feels the need. Our server was fantastic and had great knowledge. He knew the specials and took care of us.

Should be so much better........the decor is lovely, the possibilities are endless, but it falls short. Tucson is known for its Mexican cuisine, and this place needs to step up, seriously! I've been here a handful of times over the past few years, and every time have been disappointed in the food. It's obvious that they aren't striving to create memorable entrees. The salsa is ok, but it also needs improvement. Tequila Factory won an award for its Hielo Verde Margarita, in the 2018 World Margarita Championship. The drink is Don Julio tequila, dry curacao, classic citrus, salted paco jet ice and mezcal-cucumber-tomatillo. I got to sample the margarita, and it was very good! Other margaritas I've had here have just been ok. The restaurant also has a bar, and if they still have happy hour, that may be worth checking out.

This is the very first time I have walked out of a restaurant and not left a tip of at least 20%. After waiting for over 20 minutes before a server came over to our table, we ordered our drinks, appetizer and food at the same time since we didn 't want to chance it would take another 20 minutes before we would see our server again. We explicitly said we wanted our appetizer before our food. When we waited another 20 minutes and our drinks had yet to arrive, my friend went to the bar to retrieve our drinks. I had ordered a vodka tonic and it was a vodka soda. The manager saw my friend retrieving our drinks and apologized that she had to do that. Our appetizer and food arrived at the same time which is a pet peeve of mine but the appetizer was not very good so it didn 't matter as we barely touched it. Our food was pretty good but we are not enjoying it because the service is so bad and I am still sitting there without a drink because it is not what I ordered. Our server finally shows back up and asks how we are doing when I tell her that my drink is a vodka soda and not a vodka tonic and she just says Okay and walks away! She can clearly see I am not drinking it and yet she doesn 't offer to replace it with the correct drink. Our bill arrives and my drink is on the bill which I assumed it would be since the server is so inept. Our total was $57 and change and we left $60 and this was a generous tip considering how bad the service was that we had received

This was my first time at the Tequila Factory and my experience was definitely filled with ups and downs. Up: We went to the Tequila Factory before a show on a Friday night. My friend made reservations our group, 10 people in all. The manager who made the reservation was nice and was willing accommodate such a large party days before the event. Up: Three of us arrived early and were seated immediately at a table reserved for us. Down: Our server walked by us several times, told us he would come back. He never did. I will add, they were extremely busy. So busy that I'm not sure that they should have kept seating people as they weren't staffed well enough. Up: The chips and salsa were great. I loved the mild and the hot. The chips were also very good and they came out warm. Down: We waited over 45 minutes to have someone return to our table after the chips were dropped off. Servers and managers kept walking by telling us they would be with us soon. Menus were dirty. Down: The woman who took our order recommended that we all eat at the taco bar $14 or we may not eat. At this point we were there for almost an hour and 15 minutes. A friend went to look at the taco bar. Not a lot of items and it wasn't being replenished. So we took our chances and ordered. Up: Chips and salsa came out when we asked for more. Down: When are food arrived, almost everyone's order was wrong. People ordered complete meals with rice and beans and only received their two tacos on different small plates. When my fajita salad came out $9 it was only lettuce, avocado slices, and the taco shell. When I told our server that it was missing onions, peppers, and cheese she double checked. However, she did promptly bring out the items that were missing. Up: The food was pretty good. After the kinks were worked out it wasn't bad. Verdict: I probably won't be back but it's a shame because there was definitely some high points.

Love stopping in for dinner whenever we are at the casino. However, we found out that come July, there will be an Italian restaurant moving in and the Tequila Factory will be out. Will miss their margarita specials!