Cold Stone Creamery - Trussville

Has become one, of our two favorite places for frozen globs of cream! Dinner Jim N Nick's, ice cream from Cold Stone, and then a Caramel Latte from the new Trussville Starbucks!

Ice cream was melted as he was putting it in to the cup. It was the same for the lady in front of me

Ordered online at 8:45 and ran into some traffic so wouldn’t make it there until 9:03 and they close at 9. I called to let them know and when I got there, the girl with the long braids was so nice it was refreshing. It’s hard to come by people that don’t act like they hate their job in the food industry so I very much appreciated the girl going out of her way to bring me out the ice cream. She deserves all the recognition. I don’t even write reviews. You

Pretty great ice cream! Love the signature creations, especially the peanut butter cup one. They could probably use another employee to tidy things up and help decrease the work load. Highly recommended!

Stood in line for over 45 minutes just to get skipped over. Not greeted. Not asked if someone bothered to help my party or nothing. Just skipped to the next white customer when our turn finally came up. When someone finally noticed I was then told I walked too far forward in line for them to tell if I needed help or not. Customer service and organization was the issue if anything not me moving in line like everyone else. If you don’t want anyone walking past the ice cream until their order is taken why not put a sign up. Simply acknowledging us and asking if we had been helped or even just apologizing for skipping over us could have solved everything. Loud male Employee rather getting an attitude and blame us for being skipped instead? When I told him how it looked he started getting loud saying he couldn’t believe I made it a race issue. There were several issues but them not handling it appropriately made it seem like a race issue indeed. Rude and weird. Won’t bother coming back. Even if I normally like this location.