Red Lobster - Traverse City

1. Yelp Best Western/Angela Dinner w/Georgia Red Lobster TIIA This visit was while we were on vacation. My wife and I have always enjoyed Red Lobster wherever they were located. This visit kept the tradition alive. First we were warmly greeted by 2 hostesses and promptly shown to a table of our choosing. Next, our server Tiia greeted us with a smile. The service she provided was perfect! She checked in on all her tables on a regular basis and responded quickly to any requests. I had Walt's Shrimp and my wife ordered the Roasted Garlic Butter Skewer dinner. We also had an order of the Signature Seafood Mushrooms. One thing that is high on my list is when a server asks you to cut into your steak when delivered to make sure it is cooked the way you want it. Everything we ordered was delicious. As we were celebrating my wife's birthday she ordered a free piece of the cheese cake to go. When leaving, we were thanked by the hostess team. A wonderful experience!

I ordered the coconut shrimp, but it was unfortunately overcooked. As a side, I chose Brussels sprouts, which are usually healthy and delicious, but mine were dry and overdone, topped with a sweet sauce that I suspect was meant to be a balsamic reduction. I mentioned my disappointment to our server, who seemed relatively new and I felt sorry for him. It's clear that the Traverse City Red Lobster can do better than this. When they first opened, the food was great, the atmosphere was inviting, and the place was always bustling. Our visit was on a Thursday evening around 5:30, and while there were a few other diners, it was far from busy.

The food is amazing and the service is phenomenal, they also provide additional reservation services

YOU WILL EXPERIENCE A HATE CRIME HERE-BLK PPL BEWARE I went here in October, 2022 to have dinner w my family. Within minutes of sitting down, a family across from us started shouting the n-word at us, were looking up racist jokes and reciting them to us loud enough for everyone in the room, and were threatening us, telling us what they wanted to do to us. I have experienced a lot of racism in my lifetime, but this has got to be the most demoralizing, humiliating experience so far. I have reached out to red lobster, as they are at fault here, because the waiters absolutely heard them yelling obscenities across the room, and did nothing besides laugh amongst themselves. They have yet to reach me back via email like I asked, so I am to assume red lobster as an entity doesn't really care if their patrons feel safe enough, or if literal hate crimes are happening in their restaurants. we did nothing to warrant this behavior, and they should have immediately been escorted out. the foods not good enough to put up with being called every iteration of the n-word at dinner for, it just isn't. I will never go back, and if they don't respond to me and give me my money back, I will have to take this to social media and probably to court, which I don't want to do, but injustice is injustice and they let a hate crime happen on their watch and did nothing.

However, our only issue with the entire experience was that the Rewards program has not yet credited the new rewards we should have earned during this visit. The scanning feature didn’t work, so our waitress tried to manually enter the information. Two days later, there were still no updates to our rewards, so I attempted again to scan the receipt and, when that didn't work, I entered the code by hand. A week later, there's still no sign of any rewards. I’ve contacted Red Lobster through their website's Contact Us link twice, but have not received any response. I’m quite disappointed, especially since this isn't the first time I've had to chase after rewards I've earned. We were looking forward to another visit soon, but we won’t go back until this issue is resolved.