El Pollo Loco - Tracy

The chicken here is amazing, and the service is top-notch. I ordered online and had to make some changes to my order when I arrived to pick it up. The staff was incredibly accommodating and prepared everything fresh for me, ensuring that my chicken would still be hot when I got home.

Wow, the best Pollo Loco! Howard was fantastic, and everyone was friendly and made us feel welcome! The place was very clean! We will definitely be coming back soon!

Unfortunately, my experience was terrible here. We had to wait 45 minutes for our order and we were not the only ones). When we questioned them, they said they first unpacked individual items. We only had 3 items in our order. There was also a father with his two children who were in front of us who did not have his orders when we finally got ours. I never want to leave a negative assessment, but that was beyond the bad service.

This place has gone down hill more and more over the years. Today topped them all. Went in to order. Lady came up dropped a tray on the counter. Then gave everyone food for 10 minutes then told me that tray was mine. I asked where the rest of my food was. She insisted it was all there. And it's not. But the big thing is the quality of food and tortilla has gone down hill like bad. Idk what happened. And y they dont care.

I grew up eating el pollo loco every week in San Jose! But since I've moved to Tracy everytime I have it the food is rotten, orders wrong or chicken tastes boiled and seasonless. I decided it's been six months since I had it maybe staff changed or something so I wanted to give it one last chance. Sadly it's still the same. Do not eat at the Tracy location. I tried over a 3 year period. Nothing changed.