Cold Stone Creamery

This location stated they are open until 9:30 pm and has posted hours confirming that time. They are the only Cold Stone in the Buffalo area at the moment. I drove out here from the northtowns (about a 25 minute drive) to pick up some ice cream and arrived at 9:15pm. Upon arrival, I was greeted by staff telling me that they were closing early due to their “system being down” (after watching them cash out another group who had just walked out. It’s one thing to close early for a legitimate reason; it is another thing entirely to lie to a customer so that you can go home early. A little bit annoyed that I drove 50 minutes total so the teenagers working could end their night early.

I haven't been to a Cold Stone creamery in years. Ice cream was fabulous as always. The staff were very friendly. The best part was that it is open late on a Sunday night in the middle of winter.

Over priced and the ice cream isn't even frozen , been twice and the staff say its because the freezers are broken. Go somewhere else dont waste your time or money here.

I took my family to this location tonight and several of the young women working at this store were so incredibly rude. From eyerolls, to slamming tools down and walking away as my family tried to order. I have never experienced such a horrible display of customer service. I ordered 3 medium cups of icecream. Two were typical size. One of the cups wasn't even filled halfway up the cup. It was a teachable moment to my very young children of how you do not treat customers. The moment you walk in the store it smells horribly like someone used a mildew mop to clean. As if this wasn't enough, the front trash receptacle was visibly overflowing and a major eyesore especially for this area. Save yourself the frustration and disrespect and visit another local icecream shop!

Would leave no stars but basically walked in and out went to look at the ice cream the store is absolutely filthy.. even saw strands of hair in the ice cream!! the waffle maker was being used was caked with batter that looked it been there awhile.. definitely needs a deep clean won't be a customer at this location.