Sweet Gallery - Toronto

Very rude personal and hostile environment! I will not spend my precious time and money at this place ever again!!! I simply asked for a paper coffee cup many sitting beside the coffee machine due to my personal preferences and the desire to enjoy the coffee for a longer time out of the establishment. Well, they refused to give me one because it was not part of their policy. I wonder what would be their reaction during the covid -19 pandemic…Not only I had to explain myself to the so called herself lady-owner but also they kind of made us sit at a table in order to get served by one unpleasant waitress. I quietly finished my pastries without even being offered a glass of water. Apparently, I had to ask for one! When the machine with the tip option was in my hands I exercised my right of choosing not to tip the server and It was the right choice because she made an insulting comment “ Wow so very generous of you” . I tried to explain to her how this industry has worked as being part of it for many years but the only thing she cared about was the money. Well, who would tip her after being insulted and felt unwelcome just because I had my preferences and manners…Just a simple suggestion to the personal if I may: instead of waisting so much time to prove yourself with long useless explanation lecturing all yours disappointed customers many bad reviews , better concentrate on the quality of service and actually show some hospitality standards at your establishment!

The women working here are all rude and the the Owner 's wife Angie humiliates and berates customers. When challenged about the service the owner tells you not to come back rather than resolve even the most minor of issues. My coffee and my soup was neither hot and I asked if they could be heated up and they said No. I was insulted when the tip I left was minimal. I asked for a coffee cup so that I could take my coffee home and heat it up, and I was even refused a paper cup. Then the owner said if you write a review I will go in and block your review from the public. Worst experience I 've ever had in any coffee dessert/cafe. I later determined that the cakes and desserts are not even baked in-house as purported by the business. They are brought in from an outside bakery, kept frozen at Sweet Gallery then thawed out and served daily. This is deceptive advertising. A hostile environment.

This review is only for the apricot cookie. I just so happened to be in the area and heard of this place so I decided to check them out. While the cookie itself was delicious, the cost was a little high. They weigh the cookies and each one is $1.20. It’s quite high considering the size and if you were to buy a bunch it adds up.

I have ordered two cakes from these people over ten years ago. Both cakes had thick Indian body hairs in them. The first time I thought it was an accident, the next time I was revolted. I don't like giving bad reviews but if you find these thick black Indian hairs in their cakes please make a photo and post. This was absolutely disgusting, it results from a company's desire for the cheapest of cheap labor.

Thanks for the yummy cake, Angie? We have ordered the Romanoff cake with Strawberry and all our guests just loved the cake?