Costa Coffee - Tonbridge and Malling

Terrible. would not recommend. I was the only one in the load, I ordered 4 drinks, 2 cold and 2 hot. take away. they made the 2 hot first these sat there for a good 5 minutes, while the 2 girls laughed behind the screen, joked and finally made my 2 cold drinks brilliant. I have two cold coffees now. will not go back. absolutely terrible!

Absolutely awful .....surly serving staff......one off duty ? having a rest ? sitting with her shoes off and her feet on the chair in the widow stuffing her face with a bun whilst on her mobile ....... pay a lot for that type of marketing!!...It must attract just the right sort of clientele ! The toilets were disgusting the tables filthy...... my wife had a tea cake which had a long white hair in it......... we would usually complain but see earlier reference to surly scary staff and its only a tea cake ........ We left .....rapidly.......

I have been here the last three Saturdays to get some work done and each week have been greeted by one of the loveliest staff members I have ever met in a costa! She is always polite and interactive with the children and guests! Checking...on their drinks and even asked me if I enjoyed my morning porridge! People like this with that natural ability to make people feel nice should be hired everywhere! It’s not often you get staff like this in Costa!!! Head office should recognise this women!!! I am not sure of her name but she opens the Costa every Saturday morning!!!

Why does Costa (or now Coca Cola) allow this branch to drag its name down? It looks utterly decepit, the brown fixtures worn and stained, nothing seems clean, dirty utensils seem to be the norm and paper napkins apparently are on a ration and never...supplied. They can't really screw up the food/coffee as its supplied, but the lousy service never improves and they really are doing you a favour. It's a tragedy for Kings Hill that it has two Costas and zero competition.

Awful!! Costa coffee in the Control Tower on Kings Hill. Visited here today for a coffee and snack with my daughter, won’t be returning! If the staff spent as much time on customer service and remembering the order as they did on their mobile phones...they might actually get it right. Forgot our cake and when I asked for it I had to wait for the “barista” to finish her ever so important mobile interaction before she gave it to me!!!