Mad O'rourke's Pie Factory - Tipton

By 1 pm, I had just finished my meal and asked for another drink, only to be told that we had to leave the table as we were only allowed a 60-minute limit, something we were never informed of in the beginning. This left us feeling very dissatisfied, as it seemed like the pub was only concerned about making a quick profit. If we had known about the time limit, we would have gone somewhere else. This kind of treatment and lack of proper customer service is unacceptable to us.

Ridiculous price for what is essentially a Stew in a bowl with a pastry lid placed on the top. The chips are served in a little cage and the whole thing looks a mess which evidently matches the interior. Service was okay but some extra training is needed. The drinks were probably the best thing and you will need to have a few to help with the disappointment. There are many better places and this is just a novelty pub. Don't waste your money here.

I had been looking forward to dining at this restaurant for some time, as it is known for its ambiance. However, I was disappointed with the food. Despite hearing rave reviews from friends, the meal did not meet my expectations. My partner's carvery was served cold, and my pie had a dull, flaky pastry. The service was also lacking, as I had to wait longer than other tables that arrived after me. Additionally, the chips were not up to par.

We always make it a point to stop by this restaurant during our football trips to the West Midlands, and once again, we had a great experience with their delicious pies. Can't wait for our next visit!

We've been here many a time however today's will probably be the last. We didn't have a reservation but we're able to get a table saying how busy it was. We ordered drinks and food pretty quickly. We noted that there were 3 people taking orders and 1 behind the bar, this resulted in drinks being poured then sat at the bar. We eventually got drinks after around 6/7 mins of them being sat on the bar. We noted that there were not enough staff. Drinks were piling up on the bar, food was sitting on the pass waiting to go out and people were queuing by the entrance to be seated. The staff just couldn't cope. I wouldn't even try ringing no one answers it even when they are standing next to it doing nothing either. After 45 mins of waiting for food and table next to us receiving their starter and then mains (ordered after us) we queried our food. We were told that we ordered after the table next to us and that it depends on what we order. I know this is incorrect as the person has allergies so the waitress went through what they could and couldn't eat. Also it shouldn't matter what you order it's when the order goes to the kitchen that matters. We were told we were next however 15 minutes later the food came. Don't get me wrong the pies are lovely however the pastry lids have changed and are no longer puff pastry more like flat uncooked lids. We won't be visiting anytime soon. There's a serious issue with service and there needs to be more staff. Having drinks sit on the bar for 10 minutes isn't good. Shame really could be a great place to visit