Big Town Hero - Tigard

The bread is fantastic, the ingredients are fresh, and the staff is friendly. This is one of my absolute favorite sandwich spots to visit. It’s an excellent local chain. Food: 5/5

Sandwich (pastrami on cheese bread with lettuce, tomato, banana pepper, jalapeno and provolone) was very fresh, toppings had a great crunch and the bread was significantly different (compared to other recent sandwiches at other shops) since this was fresh baked. Made a difference to me. Will go back.

It's been a few years since I've been to Tigard Big Town Hero and boy have they gone downhill! staff was friendly and service was quick, but the sandwich was not even worth half of the $10 cost. Have you seen the memes where they show a sandwich with a little triangle of cheese at the very edge of the sandwich to make it appear as if there's a full slice in there? that is similar to what they do here! The meat and the cheese triangles and tomato slices were carefully placed at the outer edge of the sandwich to give a nice appearance but the inner half of the sandwich had nothing on it! Also very skimpy on condiments. Def my last visit here!

Why not good? Let me start with price. $12.25 for a regualr sub sandwiched. Bad enough if a good sandwiche. One thin slice of ham, folded in half, one slice eof American cheese, lettuce, one thin slice of tomato with mayonaise. The ham was tasteless, the bread was tasteless, the sandwich was tasteless. First and last stop here I would think. The service was good!

I've placed my order through DoorDash twice, and both times when I arrived to pick it up, my order wasn't even started, despite the app indicating it was ready. In fact, three people who were in line ahead of me and were just placing their orders ended up getting their meals before mine—which I had ordered 15 minutes earlier! I wasted my lunch break waiting for my order and didn't even get to eat. Please get your act together! This is absolutely ridiculous. If a coworker asks for recommendations, I would likely advise them to avoid your restaurant.