Baracuda Upminster - Thurrock

A customer complained that the fries were undercooked and hard in the middle. The young waitress reported the issue to the manager, who insisted there was nothing wrong with the fries and explained they were intentionally dried. The customer asked for a replacement, but the manager refused. The customer left most of the fries uneaten and requested a deduction from the bill, but the manager again denied the request. Later, as I was leaving, I witnessed the manager yelling and being abusive towards the customer in the shop area. The manager's behavior was unacceptable - they did not bother to try the fries or speak to the customer before acting aggressively. I will not be returning to this restaurant, and I doubt the customer will either.

£9.50 for a little bit of cod. The told the server I asked for a regular cos. The said that this size was their regular. Large chips £4.80. Chips portion size for a large chips should be the size of regular. Two cod, one large chips £23.80. A rip off. How I miss my old fish shop Sunshine in Elm Park.

Tried this Fish and Chip shop as always looked generally busy when passing on a Friday evening. Staff were very attentive and the restaurant area was very clean. The only downside I would say is that it is very pricey, we had Saveloy and chips twice which came to £23.90 and a can of drink which was an extortionate £3.00. Wow £26.90 Definitely wont be returning!!

Second time going here, and again slow service, don’t mind so much waiting for the food if it’s good and the fish and chips were. Had a roll which was sour dough,but not advertised as that , disappointing Asked for butter waited for 5 mins then had to ask again, not busy in there either. Smells of drains in the restaurant area . Overall a bit to relaxed attitude to customer service.

We are very disappointed yet again this is the third time in about six weeks that we have ate in the restaurant early on a Friday evening with no bread rolls available. We enjoy bread with our fish and chips as this is traditional. To have no bread every time is just not acceptable. If they cannot purchase rolls, how about a loaf of bread which stretched much further. We expect more from a fairly expensive fish and chip shop in upminster.