McDonald's - Thunder Bay

I will summarize and say that the current restaurant leader is a uncivil boor who brings third world style of uncivil treatment of customers to work. He has started a spat with me that has escalated into a very serious matter.

The food was good, but the service was very slow because there was a new employee at the cash register who seemed inexperienced and needed a lot of assistance from another employee.

The level of service at Thunder Bay 's Cumberland Street location is atrocious. Half-froze waiting for curbside pickup (since due to COVID they no longer let you just walk in and place an order ... or care to install a walk-up window like the Burger King in Fort William. There are very few places to get food (or in this case, more like food downtown. And even with their hours listed at 5am-12am , they dont seem to have changed their posted hours but they sure dont look open at 5:00. Go to the Beacon instead. Seriously. It 's a block away, and REAL food.

January 28, 2019 at 7:20 am at Second Window Drive Thru. A young slim blonde female was rude and she looked annoyed and a tone in her voice of a attitude. I come through Drive Thru and ordered. First Window was awesome but the Second Window, I received my coffees and the young slim with very long fake painted nails closed the window on me as she was walking away and I was asking her if I could have a paper and a receipt please. She totally ignored me. I sat in my car waiting for her to come back to the second window of the Drive Thru and she did. I asked her again if I could have paper and a receipt. Her response I was JUST waiting for her to send me the receipt . Than, she handed me my paper and receipt and closed the window immediately and walked away left me hanging. I could tell she was annoyed by me as she shown it in her tone and attitude. She should leave her problems at home and not bring it out on the customer. She did not have no compassion nor hospitality in her service. Bad customer service skills!

I just got off an 8 hour shift I stopped in decided to get a Big Mac to go through the drive-thru all is fine I get home I open my burger I take a bite I'm like what the hell I look at it..all of the buns are bottom buns there's only one patty there's not even pickles nothing... garbage what the hell is that so I take it back I drive all the way back out of my way 10 min. I get there and tell them wtf is this??? the guy is laughing at me and say what do you want me to do?! REALLY?!?! I DON'T RECOMMEND THIS RESTAURANT TO ANYONE!!! TERRIBLE JUST TERRIBLE