Bella Italia Deli - Thornwood

I needed to order my breakfast and lunch quickly on my break, so what better place to get both than an Italian delicatessen, right? WRONG. I ordered via phone from the menu off of their website listed on Google and I chose a 2 egg cheese omelette dish, which includes home fries and toast. On the website, it states that it costs $3.99. For lunch I chose a “Bella Boy” and added lettuce, tomato, onion and avocado. When I got there and wanted to pay, I showed the cashier the prices posted on their website on my phone, so she called the cook. The cook stated to the cashier that the omelette price was doubled than what it states on the deli’s website. I don’t have a problem paying for good, quality food. I do have a problem with falsely advertised prices, zero customer service skills, and rudeness. The cashier was very sweet, and apologetic, whereas the cook ranted that the prices change all of the time, and things cost more when you add feta and spinach which I never added to my omelette. If the price of a cheese omelette increases, great. Simply update the 2012 menu, and apologize for the inconvenience. I left the omelette for the simple fact that the cook was rude, and just got my “Bella Boy” eggplant sandwich, two large drinks and a bag of chips which was $20. The eggplant sandwich looked beautiful, but was disappointing for an Italian deli. The mozzarella and eggplant were both bland, and unseasoned. For $20 you’re better off getting a salmon dinner from a diner.

I needed to order my breakfast and lunch quickly on my break, so what better place to get both than an Italian delicatessen, right? WRONG. I ordered via phone from the menu off of their website listed on Google and I chose a 2 egg cheese omelette dish, which includes home fries and toast. On the website, it states that it costs $3.99. For lunch I chose a “Bella Boy” and added lettuce, tomato, onion and avocado. When I got there and wanted to pay, I showed the cashier the prices posted on their website on my phone, so she called the cook. The cook stated to the cashier that the omelette price was doubled than what it states on the deli's website. I don't have a problem paying for good, quality food. I do have a problem with falsely advertised prices, zero customer service skills, and rudeness. The cashier was very sweet, and apologetic, whereas the cook ranted that the prices change all of the time, and things cost more when you add feta and spinach which I never added to my omelette. If the price of a cheese omelette increases, great. Simply update the 2012 menu, and apologize for the inconvenience. I left the omelette for the simple fact that the cook was rude, and just got my “Bella Boy” eggplant sandwich, two large drinks and a bag of chips which was $20. The eggplant sandwich looked beautiful, but was disappointing for an Italian deli. The mozzarella and eggplant were both bland, and unseasoned. For $20 you're better off getting a salmon dinner from a diner.

Quick good service and the food was made to order and tasty

Makes my very specific breakfast sandwich just right

This place sucks. It feels like one of the county store type **** shoots you grab coffee at up state but then this one is also over priced. Makes me wonder if this hobby deli is a front....