Marco's Pizza - Thomasville

The pizza is delicious and reasonably priced (make sure to use a coupon). I also enjoyed the salad, but the boneless wings were not that impressive.

I visited the restaurant on Friday and ended up waiting for an hour, only to be told for the third time that my order had been messed up again and that my pizza had never been made. The clerk at the register then tried to offer me a veggie pizza that they had mistakenly prepared, despite my having seen them open and close it multiple times. When I refused it, a person I assumed was the manager remarked, "At least it’s free." I guess I was expected to be grateful for their error. I rarely leave reviews, but this experience definitely warrants one. The customer service was poor, and the overall atmosphere was disorganized, not just for me but for other customers waiting as well.

The pizza here is fantastic! However, the customer service could use some improvement or perhaps a refresher course.

This was my first time dining here, and I found the staff to be friendly and the food absolutely delicious!

We usually have a wonderful experience at this restaurant, but unfortunately, our visit today was marred by the behavior of a blonde female staff member with a sleeve tattoo. She exhibited a poor attitude, was rude, and even used inappropriate language. While we were there, she complained loudly about DoorDash and lamented that customers needed to stop ordering pizza, which created an uncomfortable atmosphere. Customers entering the restaurant weren't greeted or acknowledged, and I saw at least two guests leave in frustration. If our pizza hadn't already been paid for, we would have done the same. To make matters worse, our order was incorrect. I understand it was a busy Friday, but that doesn’t excuse such poor customer service, especially from a place known for its quality service. I hope management addresses this issue so that one person's behavior doesn't overshadow the reputation of this great establishment.